Data Center Surge Lead (Travel Team)

EOS • Seattle, VA

1d • Onsite

About The Position

EOS IT Solutions is seeking an experienced Data Center Surge Lead to lead mobile teams supporting data center deployments and operations across North America. Surge Leads quickly establish structure, direct technical teams, and ensure successful execution of deployment, repair, and recovery activities in fast-paced environments. They may be deployed to launch new sites, recover struggling operations, or deliver critical infrastructure projects, with their leadership contributing directly to operational performance, customer satisfaction, and deployment success.

The role involves 70–90% travel throughout North America, the ability to deploy on 24–48 hours’ notice, and supporting deployments lasting 2–4 or more weeks. It requires flexibility for overtime, weekends, and variable shifts. The role includes leading teams of 6–10 technicians and providing hands-on support with rack and stack, fiber installation and troubleshooting, and hardware repair.

Requirements

• At least 4 years of experience in data center operations, deployments, or hardware support.
• Strong experience with rack and stack, fiber infrastructure, and break/fix work.
• Prior experience leading technical teams in fast-paced environments.
• Strong organizational, communication, and decision-making skills.
• Ability to take ownership and perform effectively in high-pressure situations.
• Ability to travel 70–90% throughout North America and deploy within 24–48 hours’ notice.
• Flexibility for overtime, weekends, and variable shifts.
• Ability to lift up to 50 lbs regularly and 100 lbs occasionally.
• Ability to stand for extended periods and work in data center environments.
• Manual dexterity for handling cabling and hardware components.

Responsibilities

• Lead teams of 6–10 technicians during deployments and operational recovery efforts.
• Assign work, set priorities, and drive productivity and accountability.
• Manage deployment projects, break/fix activities, and SLA-driven ticket work.
• Assess site conditions and implement plans to improve performance and reduce backlogs.
• Serve as the primary on-site contact for site leadership, SDMs, and client stakeholders.
• Provide hands-on support with rack and stack, fiber installation, testing, troubleshooting and splicing, and hardware repair and break/fix activities.
• Ensure work meets quality, safety, and operational standards.

Benefits

• $250 per week travel bonus in addition to base pay.
• Health, vision, and dental insurance starting the first of the month after the start date.
• 10 days of paid time off annually.
• Occasional overtime and bonus opportunities.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed