Data Center Supplier Services Program Manager

Oracle•Nashville, TN

11d

About The Position

The Data Center Supplier Services Program Manager supports Oracle Cloud Infrastructure’s colocation supplier program, helping manage its global colocation supply base as the business scales. The role drives strategic initiatives and continuous improvement while providing timely support to internal stakeholders, including Data Center Operations, Data Center Engineering, and Site Selection. This position combines strategic planning with hands-on operational support. The program manager manages supplier performance and relationships, contract terms, service-level agreements, reporting, and customer and supplier issues. They use performance data to identify trends and opportunities, develop operational processes and policies, drive efficiencies through automation, and communicate updates and recommendations to stakeholders and executives. Success requires sound judgment, adaptability, collaboration across remote and global teams, and the ability to manage exceptions and unblock business-critical work in a fast-changing environment.

Requirements

At least 8 years of program management or fast-paced operational support experience.
Experience in data center colocation is needed.
Strong operational support and project management skills, with a demonstrated record of ownership and results.
Strong verbal and written communication skills.
Ability to multitask, manage multiple projects, and prioritize tasks.
Ability to think broadly and strategically across organizational levels.
Ability to apply independent, sound business judgment to complex issues.
Innovative and self-directed, with the ability to influence key stakeholders.
Ability to collaborate with remote and globally dispersed teams.
Ability to achieve results through collaboration with internal and external organizations and individuals, including cross-functional virtual teams.
Degree in business, operations, supply chain, engineering, or related work experience.

Nice To Haves

Program management or operational support experience in a data center or IT enterprise organization is preferred.

Responsibilities

Manage performance of colocation data center suppliers globally.
Manage supplier relationships and ensure services meet data center needs, expectations, and contracted terms.
Monitor supplier performance and address issues or concerns.
Manage contracts and develop and implement supplier management strategies and policies.
Collaborate with internal departments to align supplier services with organizational goals.
Drive efficiencies through automation to enable business scale.
Ensure colocation supplier service-level agreements are met; conduct executive business reviews and manage internal customer support.
Prepare effective reporting and executive write-ups.
Develop and implement strategies to improve efficiency.
Collaborate with engineering, field operations, procurement, finance, and other teams to meet company goals.
Manage ticket-related deliverables and ensure timely resolution of customer and supplier issues.
Track performance metrics and key performance indicators, analyze data, and identify trends and improvement areas.
Develop and implement operational processes and procedures, including standard operating procedures.
Prepare communications for daily business needs, newsletters, status updates, executive write-ups, and business meeting content.
Solve problems and support the manager in unblocking business- and project-critical needs.
Work collaboratively as a team member and independently as needed.
Adapt to frequent change and shifting priorities.