Data Center Service Lead - Field Operations (Oregon/Idaho)

EOS • Kuna, ID

7h • $110,000 - $120,000 • Onsite

About The Position

EOS IT Solutions is seeking a Data Center Service Lead for Field Operations. This role manages day-to-day installation and field operations, repairs, safety, reporting, and continuous service improvement. The position includes overseeing rack installations and applying knowledge of fiber-optic cabling standards, assigning action items, managing project timelines, and ensuring deliverables meet EOS and client expectations.

The lead plans and delivers data center and network installation projects, coordinating teams, resources, stakeholders, vendors, and subcontractors. The role manages project scope, schedules, budgets, risks, quality controls, and reporting, while communicating progress and challenges to leadership and clients. It also leads post-project reviews and applies lessons learned to improve future service delivery.

The role requires experience managing global technical teams and enterprise network deployments and operations, along with strong service-management, customer-success, leadership, communication, and organizational skills. Data center operations, cloud computing, and large-scale infrastructure deployment experience are desirable. The listed pay range is $110,000–$120,000 USD.

Requirements

• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts, including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly using automation to streamline workflows.
• Experience managing change-control processes and performing maintenance activities in production environments.
• Experience in service management and managing customer expectations while meeting SLAs.
• Track record of developing customer success plans, defining KPIs, and managing client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and deliver within tight deadlines.
• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills, including the ability to explain complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.
• Strong organizational and time-management skills, including the ability to handle sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service-management principles, ITIL, or equivalent frameworks.

Nice To Haves

• Experience with data center operations, cloud computing, and large-scale infrastructure deployments.
• Data-driven approach focused on continuous improvement and service-delivery optimization.

Responsibilities

• Lead cross-functional teams in planning, executing, and completing data center and network installation projects.
• Ensure project goals and milestones are met according to agreed timelines.
• Develop and manage project plans covering scope, schedule, budget, resource allocation, and risk management.
• Drive project execution for efficient delivery and high-quality outcomes.
• Build relationships and coordinate communication with internal stakeholders, external vendors, and subcontractors.
• Oversee allocation of personnel, equipment, and materials, optimizing resources for timely delivery.
• Establish and implement quality controls to meet project specifications and regulatory requirements.
• Identify risks and issues, develop mitigation strategies, and minimize project disruptions.
• Monitor project budgets and expenses, identify cost-saving opportunities, and ensure accurate financial reporting.
• Prepare status reports, performance metrics, and project updates for stakeholders.
• Communicate project progress, challenges, and milestones to leadership and clients.
• Lead post-project reviews and lessons-learned sessions, identifying process improvements and best practices.
• Manage day-to-day installation and field operations, repairs, safety, and reporting.
• Oversee rack installations and apply knowledge of fiber-optic cabling standards.
• Assign action items and manage project timelines to ensure client and company deliverables are met.

Benefits

• Health insurance starting the first of the month after the start date.
• Vision insurance starting the first of the month after the start date.
• Dental insurance starting the first of the month after the start date.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed