Data Center RMA/Inventory Specialist

TensorWave•Miami, FL

1d•Onsite

About The Position

TensorWave is seeking a Data Center Inventory Specialist to join their team during an exciting phase of growth. In this role, you will be responsible for managing the entire lifecycle of hardware assets and high-performance network environments. You will work closely with cross-functional partners to support business objectives while upholding standards for excellence, collaboration, and impact.

Requirements

2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment.
Strong understanding of shipping/receiving procedures and RMA workflows.
Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox).
High level of organizational skill—you are the person who notices when a single SFP is missing from a box of 50.
Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model
Ability to operate a pallet jack and other warehouse equipment safely.
Ability to lift and move boxes up to 50 lbs.
Willingness to work in a loud, climate-controlled data center environment.

Nice To Haves

Experience in a customer-facing operations role at a cloud provider, managed services provider, or colocation facility
Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments.
Direct experience managing hardware replacement workflows through enterprise portals such as Dell TechDirect, HPE Support Center, or Cisco CCO.
Previous experience using Data Center Infrastructure Management (DCIM) tools (e.g., NetBox, Device42, Nlyte) or enterprise inventory systems (e.g., SAP, Oracle, or ServiceNow Asset Management).
Working knowledge of NIST 800-88 or DoD 5220.22-M standards for secure data destruction and hard drive decommissioning.
Experience implementing 5S (Sort, Set in order, Shine, Standardize, Sustain) or Lean principles within a warehouse or inventory "cage" environment to optimize space and workflow.
Ability to visually distinguish between similar but incompatible components (e.g., SFP vs. QSFP, Multi-mode vs. Single-mode fiber, or different generations of DDR RAM).
Current or previous certification in the operation of pallet jacks, stackers, or forklifts within a warehouse or loading dock setting.
Familiarity with international shipping requirements, including Commercial Invoices, AES filings, or ATA Carnets for moving hardware across borders.
Experience designing or maintaining a barcoding/QR code system for rapid asset tracking and audit reconciliation.

Responsibilities

Maintain a precision inventory of critical spares (SFPs, fiber jumpers, hard drives, RAM, power cables, and tools).
Ensure the Data Center Infrastructure Management (DCIM) database and ERP systems are updated in real-time as assets move in and out of the "Ready for Use" (RFU) state.
Conduct weekly and monthly physical audits of the inventory cage and the data center floor to ensure 100% asset accuracy.
Monitor "par levels" and alert the Data Center Manager when stock reaches reorder points to prevent project delays.
Initiate and track Return Merchandise Authorizations (RMA) with vendors (e.g., Dell, HPE, Cisco, Arista).
Manage the secure handling and tracking of failed storage media, ensuring compliance with data privacy standards (e.g., NIST 800-88).
Manage the loading dock operations, including unboxing, palletizing, and coordinating with carriers (FedEx, UPS, Freight) for outgoing repairs.
Act as the primary liaison for third-party vendor technicians, scheduling their visits and ensuring they have the necessary access to perform repairs.
Escort vendor technicians on the data center floor, ensuring they follow all safety, security, and "Clean Room" protocols while performing hardware swaps.
Verify that vendor repairs are completed to standard and that all replaced parts are correctly logged before the vendor leaves the site.
Work closely with the 8 Data Center Technicians to identify hardware failure trends and ensure that "Dead on Arrival" (DOA) equipment is caught and processed immediately.
Perform initial "health checks" on returned or refurbished gear to ensure it is functional before returning it to general stock.

Benefits

Stock Options
100% paid Medical, Dental, and Vision insurance for Employees
Company Health Savings Account Contributions
100% paid Short Term and Long Term Disability Insurance for Employees
Life and Voluntary Supplemental Insurance Options
Other Insurance Options, such as Pet & Legal Insurance
Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
Flexible Spending Account
401(k)
Employee Assistance Program
Flexible PTO
Paid Holidays
Parental Leave
Other In-Office Perks