Data Center Regional Operations Manager - NE

JLL•Totowa, NJ

4d•$175,000 - $195,000•Onsite

About The Position

JLL is seeking a Data Center Regional Operations Manager for the NE region to oversee Critical Engineering Management (CEM) services for the JPMC account. This role is accountable for the overall success of these services, ensuring regional compliance with CEM processes and procedures. The manager will interpret, communicate, and establish engineering services and critical environments management strategies, ensuring integration and delivery within agreed service levels. This position involves providing oversight in all processes, field execution, and promoting strong client relationships as the key engineering services liaison. The role also includes owning local client relationships, service implementation, and financial success of the assigned portfolio in accordance with JPMC Corporation policies and procedures, while managing all resources within Jones Lang LaSalle's policies.

Requirements

10+ years operational experience with responsibility for leading teams in a critical environment, including 5+ years’ experience in Data Center services.
Demonstrated leadership skills in managing people and customers. Experience leading diverse, union and non-union, highly technical engineering/operations staff.
Strong oral and written communication, negotiation and analytical skills.
Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.
Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.
Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.
Strong judgment, problem-solving and crisis management skills.
Excellent interpersonal and relationship building skills.
Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations. Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required.
Proven record of providing excellent internal and external customer service
Regional or National experience strongly preferred.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner.
Manage all client engineering services activities, which include maintaining interface with Corporate Real Estate personnel, ensuring contract compliance with all criteria and reaching all performance specifications.
Support successful financial performance of the account; Provide input and justification to annual operating plan for assigned locations. Provides input and justification to multi-year and annual capital plan for assigned locations. Manage within approved plans/budgets while summarizing forecasted or unforeseen expenditures throughout the year. Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
Support applicable HR operations, staffing and employee development.
Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters.
Measure, monitor and report to Account Leaders cost savings and value add contributions of the team. Provide input and support to strategic planning initiatives and work with Director of Data Center Operations to identify saving opportunities.
Participate in regional planning team to develop portfolio strategies.
Oversees the timely and accurate implementation of strategic plans.
Interface, collaborate and develop strong relationships with all stakeholders.
Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools.
Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures.
Provide oversite and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
Review and maintain the completeness of all Business Continuity Plans (BCPs) and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed.
Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Provide situation status updates, as required, to the Director of Data Center Operations, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up-time.
Ensure all properties are operated, maintained and tested in accordance with local, state and national requirements overlayed by those required and expected of JPMC Corporation Account, ie, critical processes and reporting requirements.
Establish annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that record are posted as directed.
Collaborate with account team members and supplier key Points of Contact to meet annual KPIs objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
Assist Account Managers in the development of succession planning program, including, but not limited to, on / off boarding program administered that supports account rotation, employee exiting, and new employees.
Available 24/7/365 in support of the customer’s critical environment.
Perform additional job duties as requested.