Operator

CU Answers•Grand Rapids, MI

7d•Onsite

About The Position

CUAnswers is seeking a dependable and detail-oriented Data Center Operator to join our Operations team. In this role, you'll help keep mission-critical systems running by completing daily processing tasks, monitoring system activity, supporting credit union clients, and ensuring operational accuracy. If you enjoy technology, thrive in a structured environment, and take pride in precision, we'd love to hear from you. This is an in-office position only located in Grand Rapids, MI.

Requirements

High school diploma, GED, or equivalent work experience.
Previous experience in computer operations, IT operations, or a similar office environment preferred.
Experience with IBM i (Power Systems) is a plus.
Strong attention to detail and commitment to accuracy.
Excellent communication and problem-solving skills.
Comfortable using Microsoft Office applications.
Ability to learn new systems and follow documented procedures.
Reliable attendance and flexibility to work weekends, holidays, overtime, or varying shifts when business needs require.
Valid driver's license with an insurable driving record.

Responsibilities

Perform daily data center processing and scheduled system operations.
Monitor system activity, online subsystems, and automated job processing.
Confirm end-of-day and beginning-of-day processing for multiple credit unions.
Respond to questions from clients and internal teams while providing exceptional support.
Process incoming data from external sources and assist with media retention and business continuity activities.
Prepare and coordinate UPS shipments for credit unions.
Work closely with teammates across multiple shifts to ensure smooth 24/7 operations.
Follow established procedures, security protocols, and quality standards.
Assist with additional operational projects and responsibilities as needed.

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