Data Center Operations Technician - Associate (day shift)

American Express•Phoenix, AZ

About The Position

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Data Center Operations Technician is responsible for the safe operation, monitoring, maintenance, and optimization of critical data center infrastructure. This role supports high-availability environments by operating and maintaining mechanical, electrical, and control systems, while collaborating with internal teams and third-party vendors to mitigate risk, resolve issues, and continuously improve operational performance. This position reports directly to the Manager – Technology Operations Support.

Requirements

College, vocational or trade school certification, or equivalent schooling in a related field (mechanical, electrical, electronics, data center operations).
2+ years’ experience in an industry that includes operations & maintenance.
Working knowledge of electrical, mechanical, controls, and fire and life safety systems.
Experience working in a highly collaborative, cross-functional environment.
Proficiency with Microsoft Office applications and utilizing computer systems for information sharing.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Nice To Haves

5+ years’ experience in a critical operations environment, preferably in the data center industry.
Experience scheduling and planning maintenance for large-scale, complex systems in an operations environment.
Familiarity with Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and their application to work orders.

Responsibilities

Operate, monitor, and maintain data center systems including, but not limited to the following: Building Automation and Management Systems (BAS/BMS). Mechanical systems (chillers, air handlers, pumps, water treatment). Electrical distribution systems (medium and low voltage). Diesel generators and fuel distribution systems. UPS systems and associated battery modules. Fire/Life safety systems.
Perform routine preventive/corrective maintenance, and performance testing on data center infrastructure.
Conduct routine inspections of mechanical, electrical and plumbing equipment.
Apply knowledge to resolve issues using manufacturer manuals, engineering drawings, schematics, and associated documentation.
Analyze system failures for trends and root causes; develop risk assessments and mitigation strategies.
Use data capture and diagnostic tools to analyze system performance and support data-driven decision-making.
Seek opportunities to improve efficiency and reliability through changes in operational characteristics.
Coordinate and lead third-party vendors during maintenance, repair, and project activities.
Proactively communicate data center availability risks and operational concerns to DCI leadership.
Participate in technical training and certification programs to maintain up-to-date knowledge of equipment and best practices.