Data Center Operations Manager (On-site: Phoenix Arizona, USA)

Namecheap Inc•Phoenix, AZ

7d•Onsite

About The Position

The Data Center Operations Manager will provide general supervision of the onsite team to ensure all systems and processes are running smoothly. This role involves a combination of people management and personal contribution to maintain and improve both operational and team aspects of data center life. The manager will organize and manage the team's workflow, balance workloads, and foster a productive and motivating environment. Key responsibilities include problem-solving, incident handling, developing in-depth product knowledge, and providing constructive feedback and coaching to team members. The manager is also responsible for fostering a culture of safety, security, and compliance, contributing to resource planning, and encouraging best practices. The role requires active contribution to open communication and direct involvement in activities such as racking, stacking, cabling, hardware/software configuration, and asset management. Building cross-functional relationships and influencing policies to improve global data center operations are also part of the role, along with participating in an on-call rotation.

Requirements

60 months of experience as Computer and Information Systems Manager, Data Center Operations Manager, IT Operations Manager, or related occupation
5 years of progressively responsible experience in data center operations or IT infrastructure management, including at least 3 years in a supervisory or managerial role
Bachelor’s degree in Engineering, Computer Science, Education, or related technical field
Experience in infrastructure management, including capacity planning, demand/supply management, production planning, and operations planning
Experience leading cross-functional teams on large-scale data center projects and initiatives
Knowledge of commercial-grade server, storage, network, and power systems commonly used in enterprise data center environments, including oversight of installation, configuration, and troubleshooting
Experience managing multiple concurrent projects
Must be able to work flexible hours, including extended hours during emergency situations
Must be able to report onsite to the primary worksite within 60 minutes when on-call for emergency response
Ability to lift 50 lbs
Occasional international travel required (approximately once annually)

Responsibilities

Provide general supervision of the onsite team to ensure all systems and processes are running smoothly
Combination of people management and personal contribution to maintain and improve both sides of data-center life
Organize and manage the team’s workflow, including balancing the workload during the day
Maintain a productive environment, motivate and inspire team members
Facilitate problem solving and resolve conflict situations
Be an escalation point for colleagues
Handle incidents and respective incident reports as required
Develop and maintain in-depth product knowledge
Provide regular and constructive feedback to team members to help them develop, improve, and enhance their skills and knowledge, take appropriate corrective actions when required
Assist with updating internal documentation
Be engaged in continuous training and self-education
Identify areas of development for team members and provide development coaching
Foster a culture of safety, security, and compliance in all aspects of datacenter activities
Contribute to resource planning to ensure teams are meeting SLAs and project deliverables, including non-standard hours maintenance availability
Encourage sharing of lessons learned, best practices, process/procedural innovation and tools to improve efficiency and team success
Actively contribute to open communication within the team
Deliver the below activities through personal contribution and action, and through mobilizing others:
Rack, Stack, and Cable Network, Server, and Storage equipment.
Hardware and Software configuration and installation.
Cable, Power, and Temperature Management.
Develop and Document onsite fault analysis strategies.
Take responsibility for asset and inventory control / accurate onsite stock information
Build cross functional relationships and have the ability to influence policies and procedures to improve global data center operations
Participate in an on-call rotation