Data Center Network Shift Superintendent

Network Connex•Columbus, OH

10d•$95,000 - $105,000•Onsite

About The Position

The Data Center Network Shift Superintendent is the senior field leader on site during assigned shifts, including nights, weekends and holidays. The role is accountable for safe, productive and quality-compliant execution of network infrastructure and structured cabling operations. It directly supervises Field Lead Technicians (L3), Fiber Splicers and Field Logistics Technicians, and leads the broader network and cabling technician crew through the L3s to achieve project milestones without compromising safety or quality. This hands-on field leadership role focuses on workforce leadership, execution, team development, standards and representing the company to facility staff and owner personnel present during off-hours. It requires technical credibility, accountability and consistent standards across all shifts. Shift schedules may change based on project requirements. Other duties, responsibilities and qualifications may be required or assigned.

Requirements

7–10 years of hands-on data center network infrastructure, structured cabling or low-voltage systems experience.
At least 3 years in a supervisory role overseeing lead-level technicians (L3 or equivalent).
Prior experience managing multi-crew operations during night shifts, off-hours cutovers or 24/7 project environments.
Proven ability to lead and develop Field Lead Technicians (L3) and, through them, crews of 10–25+ personnel independently during off-hours.
BICSI Installer 2 certification (Copper and Fiber) required.
BICSI Technician certification required.
OSHA 30-Hour certification (Construction or General Industry) required.
Valid driver's license required.
Expert-level knowledge of ANSI/TIA-568, ANSI/TIA-942 and ISO/IEC 11801.
Advanced proficiency with cable certification equipment, including Fluke DSX, OptiFiber Pro and OTDR/OLTS; ability to interpret complex test results, isolate faults and direct L3s in resolving them.
Ability to read, mark up and audit network drawings, cable schedules, rack elevations and project specifications.
Proficiency with project management and field reporting platforms such as Procore, ServiceNow, Smartsheet or equivalent, including use of mobile and web tools.
Ability to lift and carry up to 75 lb (34 kg).
Comfort working on ladders, aerial lifts and scissor lifts during all shift hours.
Ability to work extended periods in active data center environments, including temperature-controlled data halls, above-ceiling spaces and active construction zones.
Must pass a background check and drug screen under company policy, and any customer-required pre-employment and site-access screening.
Must obtain and maintain a facility security badge and comply with site access, escort and security procedures.
Must sign and follow confidentiality agreements covering customer facilities, hardware and information.
Must comply with site photography restrictions, possible personal-device restrictions and required PPE.
ESD and data center-specific safety certifications may be required by the facility operator.

Nice To Haves

BICSI RCDD or RTPM certification (strongly preferred).

Responsibilities

Own all network infrastructure and cabling operations during the assigned shift, advancing the project schedule across nights, weekends and holidays.
Direct Field Lead Technicians (L3), assign work fronts according to project phase, crew skills and priorities, and resolve or escalate complex technical issues and field conditions.
Conduct structured shift handoffs and communicate work-front status, material constraints, safety concerns and schedule risks.
Make real-time field decisions to maintain productivity, escalating to the Operations Manager when warranted.
Track progress against the daily work plan and adjust task assignments, crew positioning and work sequencing to protect milestone dates.
Monitor workforce productivity and address access delays, material shortages, coordination gaps and rework before they affect the schedule.
Prepare and submit shift reports documenting completed work, footage installed, tests passed, issues and next-shift priorities.
Coordinate with other Shift Superintendents and the Operations Manager to align overnight and weekend work with the overall schedule and owner expectations.
Supervise, mentor and develop Field Lead Technicians (L3), Fiber Splicers and Field Logistics Technicians; coach on leadership, technical standards, crew management and professional conduct.
Set expectations for L3s and hold them accountable for crew productivity, quality and conduct; address performance issues and escalate as appropriate.
Identify L3 skill gaps and development opportunities, communicate training needs to the Operations Manager and TSQ Manager, and support advancement into superintendent-track roles.
Foster a cohesive, high-performing team culture across rotating shifts.
Ensure structured cabling, fiber optic, copper, pathway and rack installation work meets ANSI/TIA-568, ANSI/TIA-942 and ISO/IEC 11801 requirements.
Perform in-progress and end-of-shift quality inspections, document findings and ensure corrections before work is released to the next phase or shift.
Verify cable certification tests are performed and logged, confirm they meet pass criteria, and direct remediation of failing links before shift closeout.
Enforce cable management, bend radius, fill capacity and labeling requirements.
Champion a zero-incident safety culture and lead pre-shift safety briefings and job hazard analyses, including for higher-risk tasks in low-staffed overnight environments.
Enforce PPE, fall protection, lockout/tagout, data center access protocols, ESD requirements, clean room standards and live hall procedures.
Support the on-shift Field TSQ (Training, Safety and Quality) Rep's independent stop-work authority.
Lead on-site emergency response during off-hours, maintain current contact lists, execute emergency procedures and report incidents according to company protocol.
Serve as the primary on-site contact during assigned shifts for facility staff, security personnel, on-call operators and owner representatives.
Represent the company professionally and communicate shift status, progress and issues clearly to facility and owner personnel.
Coordinate access requests, material staging and work-area logistics with facility operations staff while following data center protocols and minimizing disruption to live environments.
Communicate field conditions, schedule risks and workforce issues to the Operations Manager at handoff and in written shift reports.
Read, mark up and audit network drawings, cable schedules, rack elevations and project specifications; use project and field-reporting platforms to complete reports, inspection logs and time tracking.