Data Center Manager, , AWS Opportunity for Military Community

Amazon • Sparks, NV

8d • Onsite

About The Position

AWS is seeking technology managers with experience in people management, strong technical understanding, and the drive to advance AWS Data Center Operations. This role involves leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to the innovation they rely on. The team collaborates across AWS to maintain high standards for safety and security while providing capacity at the lowest possible cost. The culture is inclusive and empowers employees to own and complete bold ideas.

Requirements

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Nice To Haves

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Experience with system management tools and client/server environments

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager