SkillBridge, Data Center Customer Operations Technician - Military

Equinix•Chicago, IL

8d•Onsite

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. This is a unique opportunity for military service members within or nearing their 180-day window for separation from active duty, or military spouse fellows wanting to pursue a technology career, to kick-start the next chapter in their professional life through our DoD SkillBridge Fellowship Program supporting Data Center Operations. The training will be on the cutting edge of technology in a digital infrastructure environment, supporting an initiative designed to connect our nation’s warfighters to the best employment opportunities available. This role is ideal for individuals with a background in Electronics, Electrical Work, or the military/skilled trades.

Requirements

Must meet all eligibility requirements outlined in DOD Instruction 1322.29 and NAVADMIN 222/15.
High school diploma or equivalent.
4–6 years of experience in data center operations, telecommunications, network infrastructure, or a related technical field.
Strong understanding of standard operating procedures and safety protocols.
Ability to work effectively in a fast-paced, physically demanding data center environment.

Nice To Haves

Experience with fiber and copper terminations and testing.
Familiarity with data center infrastructure components (ladder racks, cable trays, grounding systems, cabinets).
Experience with inventory management and material handling.
Prior experience supporting customer deployments and access control.
Ability to identify capacity constraints and escalate appropriately.
Demonstrated experience with rack‑and‑stack installations, structured cabling, and cross‑connect work.
Proficiency with Layer 1–3 testing and troubleshooting tools.
Ability to interpret technical documentation and installation plans.
Strong organizational skills with the ability to manage multiple work orders and meet deadlines.
Excellent written documentation and record‑keeping skills.
Strong customer-service orientation and professional communication skills.

Responsibilities

Review and execute advanced work orders requiring deep procedural knowledge and adherence to commitment times.
Evaluate expedited requests and resolve or route them appropriately.
Collaborate with cross‑functional teams to support customer ticket resolution.
Maintain detailed documentation of all work activities.
Complete accurate reporting and fulfill ad‑hoc reporting requests.
Create Purchase Orders (POs) and Purchase Requests (PRs).
Assign locks and keys for Equinix and customer assets, where applicable.
Prepare customer‑facing reports (e.g., power usage, access logs).
Update asset databases and internal systems.
Perform skilled rack‑and‑stack installation of customer equipment.
Interpret and execute complex installation plans.
Support challenging infrastructure builds, including fiber trays, ladder racks, cabinets, cable trays, grounding systems, and cable management.
Perform tape changes and backup updates.
Identify and escalate capacity or cabling concerns.
Conduct quality checks on cross‑connects and on‑site support tasks.
Execute complex cross‑connect installations, terminations, modifications, and testing.
Install and test advanced circuit types, including switched and multiplexed connections.
Perform skilled Layer 1–3 certification testing.
Troubleshoot advanced circuit issues, including switched and multiplexed circuits.
Support escalated testing and diagnostic activities.
Monitor inventory levels and coordinate material replenishment.
Provide escalation support for urgent work orders.
Collaborate with internal teams on cross‑functional initiatives.
Ensure customer satisfaction through timely, accurate order execution and quality assurance.
Deliver exceptional service during customer interactions.
Support sensitive or escalated customer situations.
Manage expectations for new deployments and modifications.
Provide on‑site support, including access control and escorting.
Serve as a point of contact for advanced customer requests and escalations.