Data Center Manager
About The Position
The Data Center Manager serves as Salute Mission Critical’s direct on-site representative and is responsible for completing project, SOW, and SLA requirements; staffing and organizing site teams; and protecting and promoting the interests of both Salute Mission Critical and the client. The role is client-facing and serves as a technical expert in the site-specific SOW/SLA, which may cover security operations, data center operations, facility operations, or multi-skilled services. The manager builds cross-functional partnerships across the data center team and client, communicating team goals, wins, and opportunities to support safe and secure work environments. The role oversees site services, logistics, deployment, operational performance, and work within the facility. It manages site workloads across shifts and resources, responds to incidents and emergencies, oversees contractor and vendor activity, and supports quality standards and continuous improvement. The manager owns the critical-facility maintenance program, administers the CMMS and work-order lifecycle, and is accountable for site uptime and availability targets defined in the SOW/SLA. Work in the critical environment is gated through MOP and risk review before execution.
Responsibilities
- Oversee data center site services, logistics, and deployment for the client in accordance with the SOW/SLA.
- Coordinate with internal business groups to ensure successful delivery of service levels.
- Serve as the operational contact for clients, vendors, and carriers regarding the SOW/SLA.
- Create, close, and track work orders and requests, including initiating responses, following up, and verifying completion.
- Respond rapidly to incidents, issues, and emergencies; investigate and manage them.
- Coordinate and oversee third-party contractor, vendor, and carrier access to and work within the facility in accordance with the SOW/SLA.
- Monitor contract service-provider performance, note deficiencies, and recommend changes as needed.
- Support the establishment of data center team quality standards and manage related initiatives through completion.
- Support implementation and ongoing reporting of operations metrics to track site performance and efficiency.
- Manage workload across shifts and resources to balance work activity, tasks, and outcomes.
- Complete AHAs, THAs, MOPs, EOPs, and SOPs.
- Approve timesheets and track discrepancies.
- Assist the Data Center Operations Director with meetings and project implementations.
- Support continuous improvement for the operations team and highlight gaps and learning opportunities.
- Own the maintenance program for critical facility systems, including UPS, generators and paralleling switchgear, electrical distribution, CRAC/CRAH, chillers, BMS/EPMS, and fire/life-safety systems; ensure preventive and corrective maintenance is completed on schedule.
- Administer the CMMS, driving the work-order lifecycle, preventive-maintenance compliance, and deferred-maintenance tracking.
- Meet SOW/SLA-defined site uptime and availability targets and manage and mitigate risk to the critical environment.
- Review and approve MOPs, EOPs, and SOPs; require MOP and risk review before work is executed in the critical environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
