Data Center Manager
About The Position
The Data Center Manager serves as Salute Mission Critical’s direct on-site representative and is responsible for project, SOW, and SLA completion, staffing, and organization of site teams. This client-facing role protects and promotes the interests of Salute Mission Critical and the client, and serves as a technical expert in the site-specific SOW/SLA, which may cover security operations, data center operations, facility operations, or multi-skilled services. The manager builds cross-functional partnerships across the data center team and client, communicating team goals, successes, and opportunities to support safe and secure work environments. The role oversees site services, logistics, and deployment; coordinates service delivery across internal groups; and acts as an operational contact for clients, vendors, and carriers. It manages work orders and requests, incident response, facility access and contractor activity, service-provider performance, quality standards, operations metrics, workload across shifts and resources, and time-sheet approvals. The manager also supports the Data Center Operations Director and continuous improvement initiatives. The position owns the maintenance program for critical facility systems, administers the CMMS and work-order lifecycle, and is accountable for site uptime and availability targets defined in the SOW/SLA. It ensures preventive and corrective maintenance is completed on schedule and reviews and approves operating procedures, gating work in the critical environment through MOP and risk review before execution.
Responsibilities
- Oversee data center site services, logistics, and deployment for the client in accordance with the SOW/SLA.
- Coordinate with internal business groups to ensure successful delivery of service levels.
- Serve as the operational contact for clients, vendors, and carriers as it relates to the SOW/SLA.
- Create, close, and track work orders and requests, including initiating responses, following up, and verifying completion.
- Respond rapidly to incidents, issues, and emergencies; investigate and manage them.
- Coordinate and oversee facility access and work by third-party contractors, vendors, and carriers.
- Monitor contract service-provider performance, note deficiencies, and recommend changes as necessary.
- Support the establishment of quality standards for data center teams and manage related initiatives through completion.
- Support implementation and ongoing reporting of operations metrics to track site performance and efficiency.
- Manage workloads across shifts and resources to balance work activity, tasks, and results.
- Complete AHAs, THAs, MOPs, EOPs, and SOPs.
- Approve timesheets and track discrepancies.
- Assist the Data Center Operations Director with meetings and project implementations.
- Support continuous improvement in the operations team and identify existing gaps and learning opportunities.
- Own the maintenance program for critical facility systems, ensuring preventive and corrective maintenance is performed on schedule.
- Administer the CMMS, including the work-order lifecycle, preventive-maintenance compliance, and deferred-maintenance tracking.
- Manage and mitigate risks to the critical environment to meet SOW/SLA site uptime and availability targets.
- Review and approve MOPs, EOPs, and SOPs, and require MOP and risk review before work is executed in the critical environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
