About The Position
Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations team. AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7. This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada. Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position.
Requirements
- More than 2 years of experience as an IT operations manager within technologist teams
- In-depth experience and knowledge of Linux systems administration
- Experience in networking and knowledge of best practices in cabling
- In-depth experience with IT architectures, and expertise in troubleshooting
- In-depth knowledge of data center infrastructures.
- Bilingual in French and English, with the ability to read and write in English for complex technical instructions and concepts. Since this role requires the employee to interact with other global Amazon entities as well as employees and stakeholders in other Canadian provinces, knowledge of French and English is required for this position.
Nice To Haves
- Ability to work in a 24/7 environment, with the capacity to participate in on-call rotations and provide support outside normal business hours as needed
- Experience with system management tools and client-server environments
- Experience in project management
- Experience in data center
- Experience in technical writing in a relevant field
- 2+ years of project management experience
- 2+ years of data center experience
- Bachelor's degree, or equivalent experience and education level
Responsibilities
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of a diverse team of data center operations professionals with varying skills across multiple locations
- Develop and maintain career paths for employees and update records in our internal tools
- Recruit and train data center technicians to ensure appropriate staffing levels at all times
- Ensure effective and efficient management of day to day data center operations including queue management, 24/7 shift scheduling, and hardware logistics
- Develop or apply subject matter expertise across all aspects of data center operations
- Ensure all operational KPIs and metrics are being measured, tracked, and consistently met
- Inspire and guide continuous improvement in team processes, technology innovation, and automation
- Manage large scale events including outages and serve as the primary call leader during escalations
- Manage and improve workflows and throughput across data center operations
- Recommend, document, and oversee policies and procedures aligned with industry best practices and required SLAs
- Maintain the on-call schedule while coordinating team absences and vacation coverage
- Collaborate with cross-functional partners including engineering, capacity planning, and facilities teams to support operational goals
- Be passionate about the quality and consistency of services delivered and continuously strive to improve the customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
