Data Center Logistics Manager, AWS DC ops

Amazon • Canton, MS

1d • $28 - $50 • Onsite

About The Position

Amazon Web Services (AWS) is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.

As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.

Requirements

• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• High School diploma or equivalent
• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
• Experience in a 24x7 operational services or support environment
• Experience hiring and developing strong talent and building a team
• Must have 3+ years logistics management experience.
• Must have 3+ experience training and managing people and teams.

Nice To Haves

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• An ability to figure things out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problems
• Strong decision-making skills. Ability to operate with significant autonomy and discretion
• Ability to prioritize and understand constraints in both customer and business teams
• Ability to establish credibility and work with key internal partners to get things done
• Demonstrates excellent problem-solving capabilities in managing process variability and system dependencies, while mitigating data availability constraints

Responsibilities

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor.
• Determine timelines that meet business and customer expectations; ensure they are met.
• Partnering with the management team to establish and maintain quality control standards.
• Remove roadblocks and obstacles for major initiatives.
• Serve as primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
• Serve as primary developer of team strategies, vision and goals for their team in alignment with the broader organization
• Ensure operational practices are fully compliant with legislation and policy
• Generate and/or filter information from higher levels of management to their teams creating, managing, and supporting recognition and communication programs
• Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives.
• Serve as primary facilitator of team coordination and cohesion.
• Maintain a strong focus on personal and team growth and development.
• Be a strong supporter of projects outside of day-to-day operations.
• Distribute new opportunities fairly amongst the team when available.
• Hold regularly scheduled 1:1’s with a focus on personal development.
• Ensure accountability and documentation on coaching opportunities.
• Opening new requisitions and ensure bar is being raised with new internal hires.
• Must be accessible at all times via telephone, text, or similar instant messaging platforms.
• Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).
• Proactively driving process standardization and continuous improvement across the org.
• Contributing to operational deployment plans outlining critical and best practice launch activities.
• Teaching how to create documents, processes, tools and metrics that reflect outcomes.
• Conducting post-deployment evaluations to measure launch effectiveness (PDSA).
• Advising team members on process improvement strategies.
• Conduct monthly audits using a standardized checklist.
• Lead team meetings. The manager may also represent Logistics locally and/or globally.
• Travel between sites and across the cluster based on the need of the team and business.
• Design and implement the risk assessment framework for the AWS transportation program.
• Anticipate challenges/obstacles the transportation business would encounter while expanding geographies.
• Manage overall compliance of the program
• Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED