Data Center IT Technician
About The Position
At Beowulf E&D, we operate and support the infrastructure powering next-generation AI computing and high-performance data center operations. Located at our state-of-the-art facility in Barker, NY, our team is responsible for maintaining the technology foundation that keeps critical systems running reliably and efficiently. We are seeking a Data Center IT Technician I to provide frontline support for servers, network infrastructure, cabling systems, and operational technology equipment. This role is ideal for someone with strong technical aptitude, excellent troubleshooting skills, and a desire to grow their career in a rapidly expanding data center environment.
Requirements
- High school diploma or equivalent required.
- Foundational knowledge of computer hardware, TCP/IP networking, Ethernet, switching, VLANs, copper cabling, and fiber infrastructure.
- Hands-on experience installing, supporting, or troubleshooting IT and network equipment.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to follow established technical procedures and work effectively with remote support teams.
- Strong organizational skills and attention to detail.
- Ability to safely work independently within assigned responsibilities.
- Ability to lift and move equipment weighing up to 40 pounds.
- Ability to work in a data center environment requiring standing, walking, sitting, and extended periods of focus on technical systems.
Nice To Haves
- Associate degree in Information Technology, Computer Networking, or a related field.
- Relevant technical certifications such as CompTIA A+, Network+, Server+, or equivalent.
- Experience supporting enterprise server, network, or data center infrastructure.
- Familiarity with HMI, OT, or industrial control system environments.
- Experience working in mission-critical facilities, data centers, manufacturing environments, or large-scale infrastructure operations.
Responsibilities
- Install, cable, label, configure, and replace approved IT and network equipment.
- Provide Tier 1 support for multiple networks.
- Diagnose and resolve hardware, connectivity, switch port, copper, and fiber cabling issues.
- Perform approved switch-port and VLAN changes following established procedures.
- Partner with Corporate IT on network, server, firewall, and infrastructure upgrades and maintenance activities.
- Support server hardware repairs, equipment upgrades, backup processes, and disaster recovery activities.
- Assist with physical and connectivity support for HMI and OT equipment.
- Maintain inventories, asset records, cable documentation, rack layouts, and maintenance logs.
- Gather diagnostic information and assist senior technical resources during planned and unplanned events.
- Promptly escalate security-sensitive, undocumented, or production-impacting issues to appropriate technical teams.
Benefits
- Competitive Compensation
- Career Growth Opportunities
- Performance Incentives
- Exceptional Health Coverage: 80% employer-paid healthcare premium options.
- Retirement Planning: 401(k) and Roth retirement savings options.
- Generous Paid Time Off: 120 hours of accrued PTO plus 11 paid company holidays.
- Work-Life Support: Employee Assistance Program (EAP) available from day one.
- Professional Development: Opportunities to work with enterprise-class server, network, and infrastructure technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
