Data Center HVAC Area Manager

Carrier • CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, TX

8d • $117,500 - $234,500

About The Position

Carrier is hiring an experienced Commercial HVAC Area Manager to support its national Data Center team. The role leads service operations and enables profitable growth across a portfolio of mission-critical data center customers throughout the United States and Canada. Working closely with the National Data Center organization, the Area Manager helps expand market share through new business development, consistent operational execution, and an exceptional customer experience. Products and services include repair service, maintenance agreements, modernization projects, and lifecycle solutions. The ideal candidate has strong business acumen, detailed knowledge of data centers, technical sales and service operations experience, and the ability to coordinate complex work across multiple markets.

Requirements

• High school diploma or GED; alternatively, 8 years of HVAC operations leadership experience in lieu of the education requirement.
• 5+ years of experience in service operations, sales, project execution, or business leadership.
• Ability to travel based on customer, team, and business needs.

Nice To Haves

• Bachelor’s degree.
• Experience leading teams, programs, or customer operations across multiple geographic markets.
• 8+ years of HVAC service operations leadership experience.
• Experience supporting data centers, critical facilities, or other mission-critical environments.
• Experience managing national or multi-site customers and coordinating execution across regional teams.
• Working knowledge of chilled-water systems, air-side systems, controls, redundancy strategies, preventive maintenance, and critical-environment change controls.
• Strong proficiency with Microsoft Office Suite, Salesforce, SAP, and service-management or performance-reporting tools.
• Customer-centric mindset and ability to build trusted relationships at executive, operational, and site levels.
• Proactive and organized approach, with ability to balance multiple priorities, customer escalations, and geographically dispersed work.
• Excellent oral and written communication skills, including ability to translate technical and operational issues into clear business actions.
• Understanding of financial and accounting principles, including revenue, margin, forecasting, backlog, and cost control.
• Strong service operations background with demonstrated success improving safety, productivity, quality, and customer retention.
• Deep knowledge of the HVAC, building controls, and/or building technologies industry.
• Ability to influence and deliver results within a large, matrixed organization without relying solely on direct authority.
• Demonstrated ability to establish standard operating practices and scalable processes across multiple markets.

Responsibilities

• Champion a culture of safety, quality, accountability, and continuous improvement across supported markets.
• Lead and coordinate service operations for national data center customers, ensuring consistent execution of sales commitments, maintenance agreements, repair work, and modernization projects.
• Partner with data center strategic account leaders to execute growth plans aligned with revenue and EBIT objectives.
• Serve as the operational coordination point for national data center accounts, establishing clear ownership, escalation paths, and service standards.
• Maintain planning, scheduling, technical readiness, and risk-management practices to ensure reliable delivery in mission-critical environments.
• Drive technician productivity, work-order completion, digital asset connectivity, contract performance, and customer retention.
• Build and maintain site-level customer relationships through professional credibility, responsiveness, and knowledge of HVAC systems and data center operating requirements.
• Standardize operating practices, performance expectations, and customer communication across the national Data Center team while accounting for local market requirements.
• Collaborate with engineering, controls, project management, supply chain, sales, and field teams to align solutions with customer needs and commitments.
• Forecast, monitor, and communicate financial and operational performance against plan, including revenue, margin, backlog, productivity, and execution risks.
• Ensure customer satisfaction through on-time performance, service continuity, effective issue resolution, and delivery against contractual commitments.
• Support pipeline conversion by validating delivery capacity, scope, cost, and execution plans.
• Ensure Daily Management Board meetings are conducted and participate as a required leader.
• Monitor core Daily Management Board KPIs, assign corrective actions when performance is below target, and drive timely closure of action items.
• Partner with the team to review KPI performance, address underperforming items, and communicate recovery plans through the action-card process.
• Ensure scheduling and optimization guidelines, technical standards, safety requirements, and best practices are consistently followed.
• Identify and participate in relevant data center industry organizations, customer forums, trade shows, and events to strengthen market presence and promote company capabilities.
• Support workforce and capacity planning, including technician onboarding, readiness, specialized training, succession needs, and deployment for critical customer requirements.

Benefits

• Medical, dental, and vision coverage; wellness incentives.
• Retirement benefits.
• Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, and purchased vacation.
• Short-term and long-term disability.
• Life insurance and accidental death and dismemberment coverage.
• Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
• Tuition assistance.
• Short-term cash incentives, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED