About The Position

The Data Center Field Installations Technician (L2) is a developing technical role responsible for executing and overseeing in-rack installation activities of moderate complexity within a data center environment. This includes rack builds, equipment installation, structured cabling, power distribution, advanced cooling integration (DX and direct-to-chip liquid cooling), and initial system bring-up activities. This role works with greater autonomy and is responsible for interpreting installation designs, validating work quality, and supporting troubleshooting during deployment activities. Through proactive coordination and problem-solving, this role ensures installations are completed efficiently, accurately, and in alignment with technical standards and project timelines. The primary objective of this role is to deliver high-quality installation and validation outcomes while minimizing delays, rework, and SLA risks. The Data Center Field Installations Technician (L2) is responsible for managing standard to medium-complexity installation tasks, guiding L1 technicians, and resolving issues encountered during implementation.

Requirements

  • Proven experience in data center installations or similar hands-on technical role
  • Strong understanding of rack infrastructure, server, storage, and network hardware
  • Proficiency in structured cabling (fiber and copper) and cable management best practices
  • Experience with power distribution within racks (PDUs, dual feeds, redundancy concepts)
  • Working knowledge of cooling methodologies: DX airflow management within racks
  • Direct-to-chip (D2C) liquid cooling systems (installation, connection handling, and basic validation)
  • Experience with system deployment activities: OS installation and imaging tools (e.g., PXE, ISO-based installs, or automated deployment tools)
  • Basic BIOS/firmware configuration and hardware validation
  • Familiarity with post-install validation and quality assurance processes
  • Ability to read and interpret technical drawings, schematics, and MOPs
  • Strong troubleshooting and problem-solving skills during installations
  • Ability to work independently and guide junior technicians
  • Good understanding of health and safety regulations in data center environments
  • Physically capable of performing installation tasks in demanding environments
  • Experience using fluke tester is preferred
  • Must have fiber testing experience
  • Must have experience troubleshooting fiber cables
  • Must have data center knowledge and experience
  • Must know basic rack and stack, basic cabling + fiber

Nice To Haves

  • Fiber experience is what separates the L1 from L2

Responsibilities

  • Lead rack build and in-rack deployment activities based on design documentation
  • Interpret rack layouts, elevation diagrams, and cabling schematics
  • Perform and validate rack & stack activities for servers, storage, and network equipment
  • Execute and verify structured cabling (fiber and copper), including basic testing/validation
  • Install and validate power connections (single/dual feed, PDUs, load considerations)
  • Implement and optimize cooling solutions: Configure airflow best practices for DX-cooled environments
  • Install and validate direct-to-chip (D2C) liquid cooling systems, including cold plates, hoses, manifolds, and quick disconnects
  • Perform visual inspections for leaks and ensure proper routing, strain relief, and secure connections
  • Perform initial system bring-up activities: Execute OS installation and basic configuration (in line with build standards and imaging processes)
  • Validate hardware functionality (POST checks, BIOS/firmware baseline verification)
  • Perform basic network connectivity checks where required
  • Conduct post-installation quality assurance: Verify installations against design specifications and checklists
  • Perform cable, power, and labeling audits
  • Validate airflow and cooling setup (DX and D2C)
  • Identify and remediate defects or escalate issues
  • Identify and resolve installation issues, escalating when required
  • Support and guide L1 technicians on best practices and procedures
  • Coordinate with project teams, engineering, and operations for smooth delivery
  • Update documentation and report installation progress and deviations
  • Ensure compliance with all data center safety standards, permits, and procedures
  • Actively promote safe working practices and intervene in unsafe situations
  • Apply electrical safety awareness when working with powered equipment and PDUs
  • Follow and enforce safe handling procedures for direct-to-chip liquid cooling systems (including leak prevention and response)
  • Ensure proper use of PPE by self and supporting team members
  • Conduct risk awareness during installations (e.g., heavy lifts, cable congestion, liquid connections)
  • Maintain high standards of housekeeping and workspace safety
  • Report and escalate hazards, incidents, and non-compliance issues
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