Data Center Engineer

Zayo•Los Angeles, CA

About The Position

The Data Center Engineer is the engineering tier of the Data Center Operations team and the technical owner of fiber and connectivity for Zayo’s Los Angeles data centers and POPs. The role owns connectivity requests and fiber projects end to end, from feasibility and design through provisioning, turn-up, and close-out. Working with Fiber Engineering and other specialist teams, the engineer owns dark-fiber and cross-connect provisioning, splice and panel assignments, circuit turn-up, and fiber records and capacity. The role focuses on system-level ownership of root cause and prevention while maintaining working knowledge of the broader data center system, including power, cooling, space, and remote hands. The Data Center Engineer reports to the Data Center Manager and works closely with the Manager to translate operational priorities, customer requirements, and connectivity needs into technically sound execution. Applicants must be currently authorized to work in the United States on a full-time basis; the position is not eligible for employer-sponsored work authorization, now or in the future. The position includes circuit design and provisioning, fiber testing and documentation, facility inventory management, technical support, equipment installation and commissioning, and coordination with customers and cross-functional teams. The role may require off-hours and weekend work.

Requirements

Bachelor’s degree (B.A.) or equivalent from a four-year college.
At least five years in a telecommunications circuit design role encompassing all aspects of circuit design, from order acceptance to published CLR, for all types of circuits.
Hands-on knowledge of telecommunications equipment configuration.
Experience with Salesforce and Metasolv database applications.
In-depth knowledge of telecommunications standards and protocols.
In-depth understanding of network configuration and interworking.
Practical knowledge of Wavelength, Ethernet, and IP networks and technology.
Ability to initiate and comprehend complex designs and arrange detailed information in a logical format.
Competency navigating database applications and Microsoft software such as Excel, Visio, and Word.
Ability to manage a high-volume workload efficiently and effectively while maintaining precise attention to detail in an interrupted work environment.
Self-initiated approach to gaining the knowledge needed to perform at a high level in a technically changing environment.
Solution-oriented and analytical problem-solving mindset.
Willingness to drive toward goals and complete work, which may include off-hours and weekend work.
Strong communication skills to guide and influence key stakeholders.
Must be currently authorized to work in the United States on a full-time basis; employer-sponsored work authorization is not available for this position.

Responsibilities

Analyze service orders to determine appropriate circuit design.
Design, simulate, and validate electronic circuits that meet functional, performance, and safety requirements.
Design and prepare detailed circuit layout records for end-to-end circuit delivery, coordinating with internal departments on service provisioning.
Ensure network management and utilization requirements for transmission equipment are met.
Generate schematics, collaborate with layout engineers, and review layouts for signal integrity, power integrity, and manufacturability.
Perform and interpret advanced fiber testing and certification, including bidirectional OTDR and trace analysis, light-level/dBm, insertion loss and reflectance, and fiber characterization; scope and clean fiber and support field splicers.
Own fiber records and capacity, including span IDs, fiber-path documentation, fiber-count and utilization forecasting, and conduit pathway documentation; work in circuit-record and provisioning systems.
Maintain and improve fiber-provisioning SOPs, workflows, and close-out standards.
Work and communicate effectively with cross-functional teams to deliver complete solutions.
Maintain facility inventory systems to ensure accurate and complete facility assignments.
Identify and notify Engineering/Planning of network congestion.
Provide engineering-quality remote and smart-hands support, including server support and turn-up, optic and NIC installation, patching, cable tracing, and loading, installing, and commissioning new equipment.
Support critical infrastructure, including power, cooling, and space/capacity; respond to and triage facility alarms, support preventive maintenance and MOP execution during maintenance windows, and engage Facilities and specialist teams for deep faults.
Serve as an engineering escalation point for the technician team, participate in change management and maintenance windows, and mentor technicians.
Communicate with customers about connectivity requests and turn-ups.
Provide best practices and skilled expertise to internal departments.
Provide technical support and interpretation for complex problems based on analysis.
Assist Engineers in developing and revising internal procedures related to processing and publishing CLRs.
Serve as a resource for lower-level designers and technicians.