Data Center Engineer - Memphis, TN

Unisys•Memphis, TN

1d•Onsite

About The Position

This role involves ensuring best-in-class client experience across Field Engineering operations. The engineer will troubleshoot and resolve client escalations, support the roll-out of new products, and serve as a subject matter expert to provide technical advice and training. The role also includes monitoring equipment, system, and network performance, identifying and addressing issues, and developing recommendations for process improvements to enhance client service, reduce errors, and increase operational effectiveness and efficiency. The position may also involve serving as a team or site leader, providing direction to other technicians, and potentially having specialized skillsets for niche client environments. Assistance with resource scheduling and management may also be required.

Requirements

High School Diploma or GED required
Generally, 7+ years’ experience in area of responsibility
Applicant should be eligible for any required authorizations from the U.S. Government due to potential access to export-controlled commodities and technology.

Nice To Haves

May require technical certification or Associate Degree

Responsibilities

Serve as team or site leader, providing direction to other technicians.
Have specialized and specific skillsets to support niche client environments.
Assist with resource / task scheduling and resource management.
Ensure best in class client experience across Field Engineering operations.
Troubleshoot and resolve client escalations from team members.
Support roll-out of new, enhanced or upgraded products.
Serve as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
Assist in providing technical training and improvement programs.
Engage with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
Monitor equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
Develop and recommend ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.