Data Center Customer Operations Technician IV
About The Position
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Requirements
- High school diploma or equivalent
- 2–4 years of related technical or data center experience
- Strong understanding of standard operating procedures and basic installation/test methodologies
- Ability to work cross‑functionally, document work clearly, and engage with customers professionally
- Comfortable working in a fast‑paced, hands‑on environment
Responsibilities
- Manage and prioritize work orders, ensuring timely execution of moderately complex requests
- Collaborate with cross‑functional teams to resolve customer tickets efficiently
- Complete required reporting with accuracy; support ad‑hoc reporting needs
- Maintain detailed and clear documentation of all activities
- Update local asset databases and operational systems
- Identify workflow gaps and recommend process enhancements
- Perform moderately complex rack‑and‑stack installations and follow installation plans
- Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
- Identify capacity constraints and escalate as needed
- Conduct quality checks on installations and on‑site support tasks; recommend improvements
- Assist with tape changes and backup support functions
- Execute moderately complex cross‑connect installs, modifications, terminations, and testing
- Install, test, and verify various circuit types (e.g., switched, multiplexed)
- Support Layer 1–3 testing and certification activities
- Troubleshoot moderately difficult circuits; escalate advanced issues when required
- Partner directly with customers to resolve technical issues and recommend solutions
- Monitor materials and stock levels; proactively notify appropriate teams of needs
- Provide escalated work order support and assist in alarm dispatch
- Offer occasional back‑up support for security functions
- Deliver high‑quality service through timely execution of orders and changes
- Act as on‑site support for customer access, escorting, and operational needs.
- Serve as point‑of‑contact for moderately complex customer requests or escalations
- Set clear expectations for deployment timelines and upgrade Projects
- Partner with team members to support project tasks
- Coordinate vendor access and activities
- Conduct quality assurance checks on new installs and deployments
- Complete assigned training on schedule
- Provide informal guidance to junior team members and new hires when needed
Benefits
- Employee Assistance Program
- health insurance
- life insurance
- disability insurance
- voluntary plans
- retirement plan
- Paid Time Off (PTO)
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
