Data Center Customer Operations III

EquinixDallas, TX
$46,400 - $69,600Onsite

About The Position

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations.

Requirements

  • High School Diploma
  • A natural curiosity and strong troubleshooting skills
  • Experience working in a critical facility where failure is not an option
  • Strong system level mechanical or electrical proficiency
  • You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation.

Responsibilities

  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring sophisticated fiber terminations
  • Resolves work priorities from a ticketing queue and ensures adherence to all contributing times
  • Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed
  • Works with customers to troubleshoot issues
  • Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects
  • Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)
  • Maintains detailed written records of all work activity
  • Designs and leads cage/infrastructure modification projects
  • Completes all assigned training in a timely manner
  • Supports customer happiness through timely and detailed order execution

Benefits

  • Employee Assistance Program
  • Health insurance
  • Life insurance
  • Disability insurance
  • Voluntary plans
  • Retirement plan
  • Paid Time Off (PTO)
  • Paid Holidays
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