Data Center Customer Operations III

Equinix • Dallas, TX

4d • $46,400 - $69,600 • Onsite

About The Position

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations.

Requirements

• High School Diploma
• A natural curiosity and strong troubleshooting skills
• Experience working in a critical facility where failure is not an option
• Strong system level mechanical or electrical proficiency
• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation.

Responsibilities

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Installs circuits requiring sophisticated fiber terminations
• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times
• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed
• Works with customers to troubleshoot issues
• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects
• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.)
• Maintains detailed written records of all work activity
• Designs and leads cage/infrastructure modification projects
• Completes all assigned training in a timely manner
• Supports customer happiness through timely and detailed order execution

Benefits

• Employee Assistance Program
• Health insurance
• Life insurance
• Disability insurance
• Voluntary plans
• Retirement plan
• Paid Time Off (PTO)
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED