Data Center Customer Operations Technician
About The Position
Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Requirements
- Typically requires a high school diploma and proven years of equivalent work experience
Responsibilities
- Performs semi-routine preventative maintenance checks on-site to non-critical, facility components
- Performs semi-routine repairs, maintenance and installations to non-critical facility components
- Monitors the Building Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures
- Assists more senior staff in higher facility repairs and corrective maintenance measures
- Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff
- Normally follows established procedures on routine work, requires instructions only on new assignments
- Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements
- Supports the work order approval process for service providers on routine maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out
- Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
- Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
- Uses acquired job skills in following operating procedures to support on-site administration
- Completes semi-routine work requests and circuit installations
- Follows established procedures with troubleshooting and maintaining office equipment (if necessary); supports auxiliary equipment and machines
- Assists more senior staff with responding on-site incidents and acts as directed
- Collaborates with others to resolve semi-routine facility incidents
- Provides assistance to more senior staff on infrastructure projects
- Informs stakeholders of inventory needs to maintain stock levels of parts and equipment
Benefits
- Employee Assistance Program
- Health insurance
- Life insurance
- Disability insurance
- Voluntary plans
- Retirement plan
- Paid Time Off (PTO)
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
