Data Center Customer Operations Technician IV

Equinix•Chicago, IL

4d•$59,000 - $88,400•Onsite

About The Position

Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations, collaborates with cross‑functional teams, and contributes to process improvements within the data center environment.

Requirements

High school diploma or equivalent
2–4 years of related technical or data center experience
Strong understanding of standard operating procedures and basic installation/test methodologies
Ability to work cross‑functionally, document work clearly, and engage with customers professionally
Comfortable working in a fast‑paced, hands‑on environment

Responsibilities

Manage and prioritize work orders, ensuring timely execution of moderately complex requests
Collaborate with cross‑functional teams to resolve customer tickets efficiently
Complete required reporting with accuracy; support ad‑hoc reporting needs
Maintain detailed and clear documentation of all activities
Update local asset databases and operational systems
Identify workflow gaps and recommend process enhancements
Perform moderately complex rack‑and‑stack installations and follow installation plans
Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
Identify capacity constraints and escalate as needed
Conduct quality checks on installations and on‑site support tasks; recommend improvements
Assist with tape changes and backup support functions
Execute moderately complex cross‑connect installs, modifications, terminations, and testing
Install, test, and verify various circuit types (e.g., switched, multiplexed)
Support Layer 1–3 testing and certification activities
Troubleshoot moderately difficult circuits; escalate advanced issues when required
Partner directly with customers to resolve technical issues and recommend solutions
Monitor materials and stock levels; proactively notify appropriate teams of needs
Provide escalated work order support and assist in alarm dispatch
Offer occasional back‑up support for security functions
Deliver high‑quality service through timely execution of orders and changes
Act as on‑site support for customer access, escorting, and operational needs.
Serve as point‑of‑contact for moderately complex customer requests or escalations
Set clear expectations for deployment timelines and upgrade
Partner with team members to support project tasks
Coordinate vendor access and activities
Conduct quality assurance checks on new installs and deployments
Complete assigned training on schedule
Provide informal guidance to junior team members and new hires when needed