Data Center Customer Operations IV - Miami, FL
About The Position
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges. As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services. In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.
Requirements
- Experienced, customer-focused professionals
- Thrive in a fast-paced, mission-critical environment
- Enjoy solving complex technical challenges
Responsibilities
- Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
- Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
- Execute and coordinate installations, de-installations, and modifications of: Cabinets and cages, Cross-connects, Power services, Cable containment systems, Custom customer solutions
- Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
- Prioritize multiple requests and projects while maintaining service level commitments.
- Partner with internal teams to resolve operational and technical challenges.
- Identify process improvement opportunities and recommend enhancements to operational procedures.
- Serve as a resource and mentor for less experienced team members.
- Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
