Data Center Critical Environment Technician Manager

Microsoft•Santa Clara, CA

3d•Hybrid

About The Position

In alignment with Microsoft values, this role cultivates an inclusive work environment. Microsoft’s Cloud Operations & Innovation (CO+I) powers cloud services and this role performs a key function in delivering core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings and growth opportunities such as Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. The infrastructure includes a large global portfolio of over 200 datacenters in 32 countries and millions of servers, managed by subject matter experts supporting over 1 billion customers and 20 million businesses worldwide. Environmental sustainability and optimization are central to datacenter design and operations. Microsoft's mission is to empower every person and organization to achieve more. Employees collaborate with a growth mindset, innovate to empower others, and realize shared goals, building on values of respect, integrity, and accountability to foster an inclusive culture. This role may require business travel (0-25% of the time) and the ability to work 12-hour shifts, including non-standard business hours (evenings, nights, weekends, and/or holidays). Microsoft is unable to sponsor a work visa for this role.

Requirements

High School Diploma, GED, or equivalent.
5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Ability to meet Microsoft, customer and/or government security screening requirements.
Ability to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Citizenship verification required due to citizenship-based legal restrictions, as the position supports United States federal, state, and/or local government agency customers.
Successful candidate’s citizenship will be verified with a valid passport to meet legal requirements.

Nice To Haves

1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 7+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 10+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
1+ year(s) people management experience.

Responsibilities

Model, coach, and care for the team by living the culture, embodying values, and practicing leadership principles.
Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
Attract and retain great people, understand individual capabilities and aspirations, and invest in the growth of others.
Serve as an operations specialist in one or more major areas (e.g., electrical, mechanical, controls, generators) and perform advanced tasks independently.
Oversee and coach the team in inspecting critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems), building, and grounds for unsafe or abnormal conditions and analyze trends.
Monitor maintenance and operations performance using telemetry, control systems, and other platforms, identifying all alarms.
Utilize the internal computerized maintenance management system (CMMS) to track equipment assets, complete work order requests, and generate reports on outstanding and ongoing work orders.
Safely and quickly respond to and lead an onsite incident response team for abnormal conditions impacting operations, coordinating corrective repairs with other critical facilities professionals.
Enhance, develop, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines/data, root-cause analyses, and/or action items following abnormal conditions.
Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following MOPs and SOPs for one or more disciplines and equipment types (e.g., electrical, mechanical, cooling systems), escalating when appropriate.
Serve as a subject matter expert for one equipment type and oversee daily tasks and troubleshooting within that area.
Have a hands-on understanding of equipment operation within trained disciplines and troubleshoot equipment, systems, subsystems, and components independently.
Provide and/or assign the team to escort third-party contractors, subcontractors, vendors, and service providers on-site for all severity-level procedures.
Coordinate and schedule supplier/vendor on-site activities and recognize when to stop supplier work to address concerns.
Participate in initiating third-party work (e.g., ensuring proper system energization/de-energization), ensuring safe work completion in accordance with practices, procedures, legislation, and codes.
Advise colleagues on inspection and supervision issues.
Provide consultation to lower-level colleagues in troubleshooting systems and problems.
Understand, follow, ensure, and coach the team on safety and security requirements (e.g., JHAs, toolbox talks), and business processes and procedures for safe, quality, and reliable work.
Proactively ensure safety and security requirements are followed for oneself and others.
Maintain safe working conditions and escalate immediately when unsafe conditions are observed.
Assess and identify appropriate resources and equipment for EH&S objectives.
Participate in required meetings, trainings, and necessary handoffs.