Data Center COE Project Management Leader

ABB

8d•Remote

About The Position

This position reports to the Director, Data Center Services Center of Excellence. This role leads the performance, quality, and continuous improvement of field service operations, ensuring customers receive safe, reliable, and high‑value support across every engagement. You’ll shape service strategy, strengthen operational excellence, and guide a high‑performing technical team while maintaining strong customer relationships and a culture of safety, compliance, and accountability. The work model for the role is: Remote in the US. This role is contributing to the ELSE Data Center Services Center of Excellence in the United States.

Requirements

Bachelor’s degree in Engineering preferred (Master’s degree or MBA is a plus)
10+ years of relevant industry experience
Backgrounds in service, project management, switchgear, power delivery, and familiarity with ABB solutions preferred
Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

Shape and execute project‑delivery strategy aligned with global business goals, driving efficient processes, strong contract/claim management, accurate documentation, and continuous improvement based on lessons learned.
Ensure a superior customer experience by maintaining strong customer focus, resolving escalated issues, identifying operational improvement opportunities on‑site, and relentlessly driving customer satisfaction and retention.
Manage a team and oversee portfolio‑level project management through reviews, proper project closure, KPI achievement (revenue, utilization, margin, satisfaction), and alignment with sales on planning, bids, estimating, and resource forecasting.
Improve operational and service performance by forecasting consulting pipelines, enhancing project‑management practices, proposing strategic efficiency improvements, and maintaining tight collaboration with internal stakeholders.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.