About The Position

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers (CE) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!

Requirements

  • 3+ years of Microsoft Office products and applications experience
  • 3+ years of mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience including industrial electrical and mechanical systems
  • Experience with reading and writing procedures, technical documents, and engineering drawings
  • Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.

Nice To Haves

  • Experience in data center engineering or operations
  • Experience in construction or project management
  • Experience leading technical teams through daily operations and maintenance evolutions

Responsibilities

  • Act as the primary escalation point for all facilities-related issues.
  • Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
  • Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA).
  • Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture.
  • Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
  • May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
  • Work outside of normal business hours for routine maintenance as required, including responding to out-of-hours emergency calls.
  • Communicate complex technical information to a non-technical audience.
  • Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.
  • Ensure all safety procedures are adhered to by vendor and Amazon staff.
  • Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.
  • Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks.
  • Act as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting.
  • Maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment that supports servers that must maintain better than 99.999% uptime.
  • Direct, train and support technicians in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations.
  • Implementation and execution of site/equipment-specific training exercises is also expected.
  • Manage projects from conception to completion.
  • Creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results for future implementation at other facilities.

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
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