Data Center Campus Manager

Equinix • Atlanta, GA

2d

About The Position

The Campus Operations Manager is responsible for the overall operational success of Equinix’s Hampton, Georgia campus. The role coordinates facilities management, vendor services, customer engagement, campus governance, and real estate operations to ensure campus infrastructure, services, and stakeholder activities operate efficiently and effectively while delivering a strong customer experience. Through leadership, stakeholder management, and operational oversight, the manager drives service excellence, continuous improvement, financial stewardship, and long-term operational sustainability.

The manager serves as the campus’s operational leader and representative, coordinating internal teams, joint venture partners, landlords, service providers, and customers. Responsibilities include oversight of campus real estate interests and agreements; vendor and facilities service performance; campus budgets and financial reporting; and customer relationships, communications, escalations, and satisfaction. The role partners with corporate real estate, legal, finance, and operations teams on site strategy, lease administration, renewals, and campus expansion.

Requirements

• Progressive experience in facilities, campus operations, property management, data center operations, corporate real estate, or related operational environments; typically 8+ years.
• People leadership, matrix leadership, or management of outsourced service providers; typically 3+ years.
• Experience managing large-scale operational budgets and vendor contracts.
• Experience coordinating cross-functional operational activities across multiple stakeholder groups.
• Experience working in leased, owned, or multi-party real estate environments.
• Experience leading operational governance, risk management, and service delivery programs.
• Knowledge of facilities operations and maintenance programs.
• Knowledge of vendor governance and contract performance management.
• Experience managing customer escalations and stakeholder communications.
• Understanding of lease obligations, property agreements, and operational compliance requirements.
• Experience with financial planning, forecasting, budget management, and cost optimization.
• Demonstrated ability to drive operational performance through metrics and reporting.

Responsibilities

• Lead and steward the assigned campus, aligning business objectives, customer expectations, and daily operational performance.
• Integrate Facilities Management Company, Security Operations, Customer Engagement, Vendor Management, and site governance into a cohesive operating model.
• Represent the campus in coordination with internal teams, joint venture partners, landlords, service providers, and customers.
• Oversee campus real estate interests, including leased, owned, and hybrid ownership structures.
• Manage relationships with tenants, property management organizations, and joint venture partners to support compliance with lease obligations, contracts, and shared responsibilities.
• Monitor campus agreements, site obligations, easements, property requirements, and governance considerations to protect business interests and operational continuity.
• Partner with corporate real estate, legal, finance, and operations teams on site strategy, lease administration, renewals, and campus expansion.
• Liaise with Facilities Management service providers and ensure contractual obligations, service levels, and operational standards are met.
• Oversee vendor performance, issue resolution, preventive maintenance programs, and continuous improvement initiatives.
• Establish accountability mechanisms and performance metrics for safe, reliable, and cost-effective vendor services.
• Develop, manage, and oversee campus operating and facilities-related budgets.
• Analyze expenditures, forecast future requirements, identify cost optimization opportunities, and align spending with financial objectives.
• Monitor budget performance and provide regular reports and recommendations to leadership.
• Champion customer engagement initiatives and partner with internal stakeholders to address customer concerns, improve service delivery, and customer satisfaction.
• Serve as the senior point of contact for customer escalations, ensuring timely communication, issue resolution, and stakeholder management.
• Build and maintain trusted customer relationships, bridging customer requirements and operational execution.
• Communicate operational activities, service impacts, planned maintenance, capital improvement projects, and campus initiatives.
• Represent customer interests in operational planning while balancing business objectives, compliance requirements, and risk management.

Benefits

• Employee Assistance Program available to all employees.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan to which employees and Equinix may contribute.
• Accrued paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed