Data Center Campus Manager

Equinix•Hampton, VA

About The Position

The Campus Operations Manager is responsible for the overall operational success of the Hampton GA Equinix campus, serving as the central point of coordination for facilities management, vendor services, customer engagement, campus governance, and real estate operations. This role ensures campus infrastructure, services, and stakeholder activities operate efficiently and effectively while delivering exceptional customer experiences. Through strong leadership, stakeholder management, and operational oversight, the Campus Operations Manager drives service excellence, continuous improvement, financial stewardship, and long-term operational sustainability.

Requirements

Progressive experience in facilities, campus operations, property management, data center operations, corporate real estate, or related operational environments. Typically 8+ years.
People leadership, matrix leadership, or management of outsourced service providers. Typically 3+ years.
Experience managing large-scale operational budgets and vendor contracts.
Experience coordinating cross-functional operational activities across multiple stakeholder groups.
Experience working within leased, owned, or multi-party real estate environments.
Experience leading operational governance, risk management, and service delivery programs.
Knowledge of facilities operations and maintenance programs.
Knowledge of vendor governance and contract performance management.
Experience managing customer escalations and stakeholder communications.
Understanding of lease obligations, property agreements, and operational compliance requirements.
Experience with financial planning, forecasting, budget management, and cost optimization.
Demonstrated ability to drive operational performance through metrics and reporting.

Responsibilities

Serve as the operational leader and steward of the assigned campus, ensuring alignment between business objectives, customer expectations, and day-to-day operational performance.
Provide overall campus oversight, integrating Facilities Management Company, Security Operations, Customer Engagement, Vendor Management, and site governance into a cohesive operating model.
Act as the designated campus representative for cross-functional coordination with internal teams, joint venture partners, landlords, service providers, and customers.
Maintain operational oversight of campus real estate interests, including leased, owned, and hybrid ownership structures.
Manage relationships with tenants, property management organizations, and joint venture partners to ensure compliance with lease obligations, contractual commitments, and shared responsibilities.
Monitor campus-related agreements, site obligations, easements, property requirements, and governance considerations to protect Equinix's business interests and operational continuity.
Partner with corporate real estate, legal, finance, and operations teams to support site strategy, lease administration, renewals, and campus expansion initiatives.
Serve as the primary liaison between Equinix and Facilities Management service providers, ensuring contractual obligations, service levels, and operational standards are consistently achieved.
Direct and oversee vendor performance, issue resolution, preventive maintenance programs, and continuous improvement initiatives.
Establish accountability mechanisms and performance metrics to ensure vendors deliver safe, reliable, and cost-effective services.
Develop, manage, and oversee campus operating and facilities-related budgets.
Analyze expenditures, forecast future requirements, identify cost optimization opportunities, and ensure alignment with financial objectives.
Maintain accountability for budget performance and provide regular reporting and recommendations to leadership.
Champion customer engagement initiatives that enhance the overall customer experience across the campus.
Partner with internal stakeholders to proactively address customer concerns, improve service delivery, and drive customer satisfaction outcomes.
Act as the senior point of contact for customer escalations, ensuring timely communication, issue resolution, and effective stakeholder management.
Build and maintain trusted relationships with customers, serving as the bridge between customer requirements and operational execution.
Facilitate communication regarding operational activities, service impacts, planned maintenance, capital improvement projects, and campus initiatives.
Represent customer interests in operational planning while balancing business objectives, compliance requirements, and risk management considerations.