Data Center Analyst II
About The Position
IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance computers. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in. Join our dynamic, fast-paced team as a Data Center Analyst II, where you'll play a pivotal role in HPC Data Center Operations. This is your chance to thrive in a high-growth environment, driving impactful projects at the cutting edge of energy and technology infrastructure. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
Requirements
- 3-4 years experience in an operations support or analyst role, specifically focused on system maintenance and tool management within an IOC/NOC/SOC environment.
- Deep proficiency in maintaining and optimizing IOC tools, including ITSM ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog).
- Proven ability to configure and tune alert thresholds, workflows, and automation rules for various infrastructure events (GPU cluster, network, facility).
- Experience with user access, permissions, and role-based controls across critical operational systems to ensure security and compliance.
- Strong capability in generating operational metrics, incident summaries, and performance reports for executive review.
- Demonstrated skill in managing the RCA documentation workflow, ensuring timeliness, quality, and accurate data retention.
- Hands-on experience creating and updating operational documentation and training materials for IOC staff.
- Technical knowledge of data integrity and compliance requirements for operational records and system logs.
- Proactive approach to identifying tool gaps and workflow inefficiencies to support continuous improvement and automation initiatives.
- Bachelor's degree in a technical field or equivalent experience in systems administration or operations support.
Responsibilities
- Maintain and optimize IOC tools, including ticketing systems, monitoring platforms, dashboards, and alerting configurations.
- Manage user access, permissions, and role-based controls across all IOC systems to ensure security and compliance.
- Configure and tune alert thresholds, workflows, and automation rules for GPU cluster, network, and facility events.
- Generate operational metrics, incident summaries, and performance reports for leadership review.
- Create, update, and organize RCA documentation; manage the RCA workflow to ensure timeliness, quality, and compliance with customer expectations.
- Support onboarding and ongoing training of IOC staff by preparing documentation, guides, and tool-related resources.
- Ensure data integrity, accuracy, and retention of compliance across all IOC systems and operational records.
- Assist with continuous improvement initiatives by identifying tool gaps, workflow inefficiencies, and opportunities for better monitoring or automation.
Benefits
- Overtime compensation for non-exempt workers for hours worked over 40 per week
- Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
- 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
- Employee Assistance Program and wellness resources
- 401(k) retirement plan with company match
- Paid professional development and access to financial planning and legal services
- Paid Time Off (PTO) and paid holidays
- Professional development to support certifications, continuing education, or role related training
- Company events and team-building activities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
