Data Billing Associate - Veterinary Software

Idexx•Westbrook, ID

8d•Hybrid

About The Position

The Veterinary Software Business Services & Subscription team is looking to add a Billing Data Associate to our growing team to help meet business demands. This role is a combination of a billing coordinator (clerk) and data analyst. This team is part of the Veterinary Software Customer Experience division, a dynamic team that is focusing on improving customer experience across all DEXX software from the time of sale throughout the customer lifecycle with our solutions. As processes become established, we anticipate the role to identify, design, and execute continuous process improvement for our team/division.

Requirements

Degree in accounting or related business field preferred.
Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas, modeling) and familiarity with financial systems such as SAP or subscription management platforms like ChargeBee.
A strong deductive reasoning and analytical skills to resolve issues.
High attention to detail.
Comfortable with adapting to situations and positively navigating change.
Process improvement experience and aptitude.
Ability to work independently and as part of a team.
The ideal candidate will be able to adjust to changes in the functionality of the role as the position evolves.
Strong communication skills, with the ability to present complex data clearly.
Organized with the ability to multi-task.
Solid follow through with limited to no supervision.
Technical record-keeping management skills.
Personal computer skills, including Microsoft Office.

Nice To Haves

Experience with data visualization tools (Tableau/Sigma) is a plus.

Responsibilities

Prepare and provide source data to our partner teams for billing uploads and validating the data once the upload is completed in SAP.
Ensure accurate invoices are issued in accordance with company policies and billing schedules.
Process draft invoices and all related documents to supplement client billing in SAP.
Prepare final invoices for all billable projects according to contract terms.
Ensure appropriate approvals are obtained in accordance with company policies.
Identify, research, and correct software invoices as requested.
Reconcile invoice discrepancies and resolve billing issues in collaboration with internal teams.
Focus on performing a variety of activities to support accurate, timely billing for IDEXX software products.
Partner with leadership on creating process flows for efficient billing design with new products or changing pricing models.
Execute one-time and repeat billing using a variety of platforms (i.e, Excel, SAP, ChargeBee, etc.) on a monthly, quarterly, and annual basis.
Provide content pertaining to billing or data management to stakeholders, resolving issues and ensuring customer satisfaction, addressing internal inquiries in a timely fashion, with occasional customer-facing engagement.
Collect, clean, and validate data from multiple sources to ensure accuracy and consistency.
Support finance and accounting teams with reporting and data analysis related to billing activities.
Audit against monthly billing to ensure accuracy of billing against contracts for products and accounts.
Perform Data Management from numerous systems.
Provide ad hoc financial analysis and insights to support business decisions.
Ensure compliance with audit standards and financial guidelines.
Research and reconcile project-related issues, identify the cause of project variances, and clear when possible.
Collaborate with leadership and internal stakeholders on billing process design for software products, and process workflow improvements for existing software products and team(s).
Assist in process improvement initiatives to streamline workflows.
Assist with month-end and year-end, and annual billing adjustment processes as needed.