Data Assessment Complex Resource
About The Position
This role involves providing resource expertise to team managers, call centre, and verification staff. The primary focus is on assisting with the accurate setup, maintenance, and data processing of applications. The position requires reviewing the processing work of staff for accuracy and efficiency, identifying training needs, and providing individualized training. A key responsibility is interpreting and validating financial information, including complex applications for various corporate structures and multi-jurisdictional operations. The role also involves client communication to obtain and exchange information, processing cancellations, managing a confidential electronic filing system, and developing policy and procedure manuals. Additionally, the position contributes to system enhancements through requirements documentation and User Acceptance Testing, monitors a dedicated mailbox for various inquiries, reviews reports to ensure workflow efficiency, and completes the AgriInvest workflow, ensuring accurate weekly financial data submission.
Requirements
- Grade 12 diploma
- Sound working knowledge of agriculture, farm tax and accounting practices.
- Strong analytical, decision making and problem-solving skills.
- Strong interpersonal, written and verbal communications skills.
- Experience with computer applications, specifically databases and Microsoft Office.
- A criminal record check is required.
- Successful candidate's account must be in good standing if they participate in the Crop Insurance or AgriStability Programs.
Responsibilities
- Provide resource expertise to team managers, call centre, and verification staff by assisting others in accurate set up, maintenance and data processing of applications.
- Review the processing work of staff completing data entry for accuracy and efficiency and provide feedback throughout the processing year.
- Identify training requirements for staff completing data entry and assist in individualized training as required.
- Interpret and validate financial information submitted electronically and/or data entry submitted information.
- Data process highly complex applications such as multi-operational corporations with varying fiscal year ends, shell corporations, limited partnership, butterfly corporations, joint ventures and multi-jurisdictional operations.
- Contact clients and/or their authorized representative to obtain and exchange information, discuss and confirm program requirements.
- Process and log cancellations and assist with the year-end completion of ineligible applicants and send applicable letters.
- Monitor and maintain the quality of program data by conducting quality reviews.
- Manage a large capacity electronic filing system of highly confidential, time sensitive documents to ensure Freedom of Information and Protection of Privacy standards are met.
- Develop and maintain an AgriStability policy and procedure manual for Data Entry and Data Assessment workflows.
- Communicate customer issues and trends to Team Manager to improve customer service and program enhancements.
- Assist with requirements documents and working groups to implement innovative ideas for system enhancements and improvements.
- Assist with User Acceptance Testing when necessary to ensure system releases function properly.
- Monitor the DACR mailbox and respond to matters relating to tax changes, rollovers, shell corporation set ups, fiscal year end changes, file transfers and assignments, out of province transfer set ups, simplified participant set ups, AgriInvest updates, etc in a timely manner.
- Maintain and review multiple reports to ensure all data processing workflows run efficiently.
- Complete AgriInvest workflow and ensure that financial information is sent accurately to AgriInvest on a weekly basis.
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What This Job Offers
Education Level
High school or GED
