Data Architect Operations

FedEx Office • Plano, TX

25d • Hybrid

About The Position

The Data Architect - Operations is responsible for designing, developing, and implementing robust business intelligence solutions that provide timely and insightful information to support data-driven decision-making. This role is a key driver in evolving the team’s capabilities into modern data ecosystems, automating reporting workflows, and enhancing overall data quality. Acting as a subject matter expert on data modeling and analytics, the Data Architect will collaborate with cross-functional teams to innovate, apply emerging technologies, and optimize operational data processes.

Requirements

• Bachelor’s Degree in Data Science, Management Information Systems, Computer Science, Engineering, Mathematics, a related field, or equivalent experience.
• Knowledge of how to leverage generative AI applications and large language models within data analytics workflows.
• Highly analytical and strategic mindset with an ability to think broadly, refine questions, and develop actionable intelligence.
• Expert understanding of when and how to use various data visualizations to create compelling data narratives.
• Proven experience delivering timely, high-quality, senior-level reporting and analysis from diverse and complex data sources.
• Effective written and oral communication skills and demonstrated experience working in a collaborative, cross-functional environment.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Nice To Haves

• Master’s Degree preferred.

Responsibilities

• Translate business challenges into technical requirements and deliver actionable insights through advanced data visualization and reporting.
• Design, develop, and maintain scalable data models, dashboards, and operational scorecards using modern business intelligence platforms.
• Lead initiatives to explore, evaluate, and implement emerging data analytics and generative AI technologies to continuously enhance reporting workflows.
• Develop and champion best practices in data visualization, data modeling, and reporting to ensure high-quality and consistent outputs.
• Serve as a key resource and trusted advisor, guiding business teams in optimizing data flow, collection, and visualization for their functional areas.
• Partner with subject matter experts to access, prepare, and curate complex data sets from diverse cloud environments for analysis.
• Streamline data collection and operational processes by prototyping and developing solutions on low-code/no-code platforms.
• Act as a coach and mentor to promote the adoption of self-service BI and advanced analytics tools among operations teams and leadership.
• All other duties as needed or required.

Benefits

• FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree