Data and Technology Manager (Project/Program Manager IV)

King County•Multiple locations in King County, WA

1d•Hybrid

About The Position

King County Metro Transit’s Rail Division is seeking a collaborative and solutions-oriented Data & Technology Manager (Project/Program Manager IV) to lead the Data, Analytics & Technology Services function within the Performance Strategy team. Reporting to the Performance Strategy Manager, this position serves as the primary lead for this function within the Division. The Data & Technology Manager (PPM IV) partners closely with the Performance Strategy Manager to translate divisional priorities and strategic direction into operational analytics, reporting, technology implementation, and business process improvement initiatives. This role is responsible for coordinating day-to-day execution, managing functional workstreams, leading organizational modernization efforts, and implementing activities within the Data & Technology function. This position supervises a team of Functional Analysts and serves as a bridge between strategic priorities, operational/maintenance needs, and technical solution delivery by helping convert business objectives into actionable workplans, reporting tools, analytics products, and technology-supported improvements. About the Performance Strategy Team The Rail Division’s Performance Strategy team has three functional areas: Data, Analytics & Technology Services – operational analytics, enterprise reporting, dashboards, business systems support, and technology coordination; Priority Project Management – cross-functional project delivery, strategic initiatives, and organizational improvement efforts; and Continuous Improvement – operational process improvement, workflow optimization, and employee-driven improvement initiatives. About King County Metro Transit's Rail Division King County Metro's Rail Division manages and maintains Sound Transit's Link Light Rail, a growing network spanning 60 miles and serving 38 stations across the Puget Sound region. Together with Metro's extensive fixed-route bus system and mobility services, the Link Light Rail system is the backbone of an integrated regional transit network that gives people real freedom of movement. As Puget Sound transit agencies work together to build a seamless, connected system, our light rail system plays a central role in expanding access, reducing barriers, and ensuring that everyone across our region can get where they need to go. Joining Metro's Rail Division means joining an organization that is shaping the future of public transportation in the Pacific Northwest and setting the standard for modern rail operations nationwide. This is a division that values strategic thinking, collaborative leadership, and a deep commitment to the people we serve, both our riders and our teams. Whatever your role, your work here contributes to something that matters, a light rail system that thousands of people count on every day. Seattle Streetcar includes the 1.3 mile South Lake Union line and the 2.5 mile First Hill line, proudly serving the diverse and vibrant communities around Seattle's downtown core. These rail services complement Metro's extensive fixed-route bus system and mobility services. Puget Sound transit agencies are collaborating to create an integrated transit network that enables people to travel farther, faster, and more easily.

Requirements

Ten (10) years of progressively responsible experience in analytics, business intelligence, performance reporting, technology coordination, program management, and related support functions/experience.
At least five (5) years of experience supervising or leading professional staff, preferably in analytics, reporting, business systems support, project coordination, or improvement work.
Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance).
Strategic Leadership & Facilitation: Ability to translate strategic direction into executable workplans, team priorities, and deliverables.
Comfortable working in environments with evolving priorities, ambiguity, and changing needs.
Ability to support and extend the capacity of the direct supervisor by coordinating day-to-day team operations and ensuring alignment with strategic priorities.
Ability to support leadership priorities, coordinate cross-functional efforts, and maintain alignment with divisional direction.
Analytics, Reporting, and Technology: Ability to analyze information and communicate findings clearly to stakeholders.
Understanding of operational reporting practices, performance measurement concepts, and technology coordination.
Experience supporting technology implementation, business systems, or process improvement efforts.
Experience completing comprehensive testing and validation of data, reports, and technology systems.
Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance).
Tools & Systems: Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint.
Experience with reporting tools, analytics systems, project tracking tools, or operational technology platforms.
Experience with Power BI, Power Automate, and Power Apps.
Experience writing complex Microsoft SQL Server queries.
Emotional Intelligence & Professionalism: Demonstrates emotional intelligence, self-awareness, professionalism, and sound judgment when working with diverse teams, stakeholders, and leadership groups.
Ability to receive coaching and incorporate feedback in a collaborative and solutions-oriented manner.
Demonstrates maturity, humility, accountability, and professionalism.
Adaptive to shifting and evolving priorities in a fast-paced environment.
Ability to navigate interpersonal and organizational dynamics with professionalism, discretion, and strong relationship-building skills.
Communication & Collaboration: Demonstrates clear, concise, and thoughtful verbal and written communication.
Ability to communicate effectively with technical and non-technical audiences.
Experience facilitating meetings, coordinating workgroups, and supporting engagement efforts.
Ability to build collaborative working relationships across teams and functions.

Nice To Haves

Experience with transit technology systems and data (e.g., EAMS, SCADA, HASTUS, GTFS, GTFS-real time).
Advanced experience with Microsoft SQL Server, enterprise reporting, automation, or systems integration tools.
Advanced experience translating business and operational needs into analytics, reporting, technology, or process improvement solutions.
Experience managing multiple concurrent initiatives and stakeholder relationships in fast-paced environments.
Advanced experience supporting decision-making, technology implementation, modernization, or continuous improvement efforts.
Experience collaborating with cross-functional stakeholders, including operations, maintenance, technical, administrative, vendor, and leadership partners.
Experience working in transit/transportation operations.
Familiarity with Sound Transit, King County Metro, or other regional transit operations and practices.

Responsibilities

Lead and guide a team to deliver analytics, reporting, and dashboard solutions supporting divisional performance management and decision-making.
Translate strategic business needs into reporting requirements, analytics solutions, technology enhancements, and functional workplans.
Coordinate development and maintenance of dashboards, KPIs, reports, and reporting tools.
Identify trends, risks, and improvement opportunities through data analysis and reporting activities.
Partner with the Performance Strategy Manager and divisional leadership to identify improvement opportunities and support implementation of technology-enabled solutions.
Coordinate implementation and support for technology solutions and business systems supporting Rail Division functions.
Research and recommend tools, automation opportunities, and improvements.
Partner with IT teams at King County and Sound Transit, vendors, consultants, and stakeholders to implement, enhance, and maintain systems and reporting platforms.
Support user adoption, training coordination, documentation, and process standardization associated with technology initiatives.
Manage and coordinate multiple concurrent analytics, reporting, and technology-related initiatives.
Monitor project schedules, deliverables, risks, dependencies, and activities.
Prepare reports, presentations, recommendations, and briefing materials supporting divisional management and needs.
Support implementation of improvement and modernization initiatives established by divisional leadership and the Performance Strategy Manager.
Supervise and develop a team of Functional Analysts supporting analytics, reporting systems, dashboards, business process analysis, and technology solutions.
Provide coaching, mentorship, workload management, and professional development support to assigned staff.
Foster a collaborative, customer-focused, and solutions-oriented team environment.
Facilitate meetings and information flow between operational, maintenance, technical, and administrative staff.
Partner with Priority Project Management and Continuous Improvement staff to support coordinated organizational improvement efforts.
Perform other related duties as assigned, including special projects and emerging needs.

Benefits

King County Metro Transit is a regional leader in helping people move quickly throughout the region, reducing commuter stress, greening the environment and radically improving urban air quality, by providing comfortable, effective transit services for the thousands of commuters and other residents of King County, Washington.
Forbes recently named King County as one of Washington State's best employers.
We value diversity, inclusion and belonging in our workplace and workforce.
Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.
We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

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