Data and Systems Coordinator

College of the Holy Cross•Worcester, MA

1d•Onsite

About The Position

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. The Registrar's Office seeks a detail-oriented and collaborative Temporary Data and Systems Coordinator to provide critical support for the office's data management, reporting, and student information system operations during a two-year appointment. Working closely with the Data and Systems Manager, this position will help ensure the accuracy, integrity, and effective use of student records and administrative systems while supporting day-to-day operational needs. The successful candidate will assist with data requests, system maintenance, troubleshooting, and data quality initiatives that support the Registrar's Office and the broader campus community.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Experience working with databases, administrative systems, or student information systems preferred.
Strong analytical, organizational, and problem-solving skills.
Ability to work with large datasets while maintaining a high level of accuracy and attention to detail.
Experience using spreadsheet and reporting tools.
Strong communication and customer service skills.
Ability to manage multiple priorities and work collaboratively across departments.

Responsibilities

Assist with responding to routine and ad hoc data requests from campus partners.
Support data extraction, validation, and reporting activities.
Review and verify data accuracy and consistency across systems.
Assist with data audits and data cleanup projects to improve data integrity and reliability.
Assist in the day-to-day management and monitoring of the student information system and related applications.
Monitor system processes and workflows to ensure scheduled jobs, integrations, and business processes are functioning as expected.
Identify, document, and troubleshoot system issues, escalating complex problems as appropriate.
Support testing and implementation of system updates, enhancements, and process improvements.
Collaborate with Registrar's Office staff to support registration, records management, degree audit, and other key operational functions.
Maintain process documentation and assist with developing user guides and training materials.
Provide support for special projects and initiatives related to student records, data governance, and systems optimization.