Data and Systems Analyst, Admission Operations

Reed College • Portland, OR

7d • Onsite

About The Position

As part of the Admission Operations Team, this position serves as the technical administrator for the Slate Customer Relationship Management (CRM) system. The role configures, maintains, and optimizes Slate to support efficient admission and financial aid processes, data integrity, reporting, and an effective experience for prospective students and applicants.

Requirements

• Bachelor's degree or experience in lieu
• 3 years experience working with Customer Relationship Management (CRM) systems

Nice To Haves

• Approach work with accuracy, thoroughness and careful attention to details.
• Communicate clearly, consistently and appropriately.
• Adaptable and nimble; adjust as priorities, needs and circumstances change.
• Take initiative, identify what needs to be done and move forward independently.
• Comfortable with ambiguity and can navigate situations where the path forward is not fully defined.
• Documentation minded and are able to create and update documentation that supports consistency, knowledge sharing and continuity.
• Active listener; seek to understand others’ needs and perspectives before identifying solutions or taking action.
• Process oriented and are able to identify opportunities for improvement and consider the impact of changes.
• Build positive working relationships, share information and contribute effectively toward common goals.
• Understand how process, people, data and technology connect and consider the broader impact of decisions and changes.

Responsibilities

• Configure and maintain Slate forms, portals, reader workflows, application components, queries, rules, and communications that support recruitment, application processing, event management, and enrollment operations.
• Design, build, and support Slate-based solutions using configuration tools and supported technologies.
• Manage and support the full application operations lifecycle, including application setup, data imports, processing workflows, integrity checks, deferrals, deposits, extension requests, and ongoing operational maintenance.
• Monitor, troubleshoot, and maintain inbound and outbound data exchanges between Slate, Banner, third-party application systems, external vendors, and institutional data systems to ensure data accuracy, completeness, and timeliness.
• Develop and maintain integrations, import/export processes, transformation logic, validation rules, and system workflows that support efficient and reliable applicant data flow across systems.
• Ensure data integrity, security, permissions, and compliance through regular audits, quality control processes, and proactive system monitoring.
• Build and maintain queries, population selections, reports, and operational dashboards that support recruitment strategy, application review, historical analysis, and data-informed decision making.
• Partner with admissions, financial aid, and campus stakeholders to identify operational challenges, streamline workflows, improve processes, and implement scalable technical solutions.
• Provide advanced technical support and troubleshooting for Slate users, application processing issues, integrations, and system-related operational concerns.
• Monitor system performance, logs, and communications to identify issues, resolve errors, and support continuous system improvement and operational efficiency.
• Create and maintain clear documentation for workflows, configurations, integrations, business processes, and system dependencies to ensure operational continuity and cross-functional support.
• Provide flexible support for a wide range of logistical, clerical, and office coordination needs to ensure smooth daily operations and assist the Admission operations team as priorities evolve.

Benefits

• Comprehensive medical and dental insurance options for you and your dependents
• 403(b) retirement plan with 10% employer contribution (after one year of service)
• Educational assistance for employees and their children
• 22 days of paid vacation
• Paid holidays
• Half-day Fridays in the summer
• Many other campus amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level