Data and Reservation Specialist (5389)

MERCY HOUSE•Eastvale, CA

3d•Onsite

About The Position

The Data and Reservation Specialist is the first point of contact for referring Outreach partners and PD. This position is responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

Requirements

Strong computer, typing, and data processing skills
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs
Ability to work effectively with a diverse population
Ability to plan, organize and prioritize duties
Ability to clearly communicate information and instructions verbally and in written form
Ability to maintain a positive, professional and safe environment while on duty
Ability to establish and maintain effective working relationships with others
Strong verbal communication and interpersonal skills
Ability to multi-task in a fast-paced environment
Attention to detail
Ability to lift up to 25 pounds
Prolonged periods sitting at a desk and working on a computer
Must have reliable transportation and be willing to rotate/cover at other Emergency Services shelters as needed

Nice To Haves

Fluency in Spanish

Responsibilities

Responsible for tracking and updating Bed Availability Roster
Screen calls from referring Outreach partners, PD and returning clients
Ensure referrals have been vetted for felony warrant checks and sex offender status
Make bed reservation for client arrivals; to include mode of transportation to shelter
Ensure HMIS intake forms are completed by clients and data is entered into the HMIS
Ensure HMIS data quality management
Responsible for entering all Bed Nights, Case Notes and Services into database daily
Scan and file intake packets and other pertinent documents daily
Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard
Meet data entry deadlines in a challenging and constantly changing atmosphere
Light data reporting tasks
Attend staff meetings
Attend County CoC meetings as needed
Attend training workshops as needed
Perform ad hoc projects as appointed by Supervisor