Data and Performance Analyst

City of Seattle•Seattle, WA

2d•Hybrid

About The Position

Seattle Municipal Court (SMC) is hiring a Data and Performance Analyst to join its Research, Performance, and Evaluation Group (RPEG). The Court’s mission is to provide a respectful, independent, and impartial forum for resolving alleged violations of law. It is committed to advancing social justice, supporting change in the community, building a diverse workforce, and contributing to the City of Seattle’s Race and Social Justice Initiative. SMC uses a community-based approach to judicial administration and encourages applicants who can work effectively with multicultural communities and address customer issues respectfully and impartially. The analyst will provide reliable data, analytical information, and evidence-based, client-centered performance improvement guidance. The role will help the Court become a data-driven organization and inform its strategic objectives and outcomes. The position reports to the Lead RPEG Analyst. This is a full-time position working 40 hours per week. A hybrid schedule may be available, with individual schedules agreed upon by the employee and manager. A job offer is contingent on passing the Court’s background check, which includes a criminal history review, fingerprinting, and reference checks.

Requirements

Bachelor’s degree in Public Administration, Business Administration, Data Analytics, Statistics, Information Systems, or a related field, or a combination of education and professional experience demonstrating the knowledge, skills, and abilities necessary to perform the work.
Three years of increasingly responsible experience in data analysis, performance measurement, program evaluation, business intelligence, or a related analytical field.
Experience collecting, cleaning, structuring, managing, and presenting data using tools such as SQL Server, Tableau, Power BI, MS Access, Excel, and other data and visualization platforms.
Experience applying statistical and analytical techniques to identify trends and inform decisions.
Experience developing and using performance metrics and continuous improvement methodologies such as Lean.
Experience building dashboards and data visualizations that support leadership decision-making.
Strong written and verbal communication skills, including the ability to explain complex information to varied audiences.
Knowledge of data governance, data management, and best practices for data use.
Strong research and evaluation skills.
Ability to work with stakeholders to define, assess, and refine performance measures for complex systems and processes.
Effective time management and the ability to manage competing priorities and meet deadlines.
Ability to adapt communication style to different audiences and situations.
Ability to present ideas clearly and build support for innovative solutions.
Commitment to advancing equity, social justice, diversity, and inclusion through data-informed performance outcomes.
Commitment to innovation and continuous improvement.

Responsibilities

Partner with stakeholders to understand business needs and identify how data can support strategic objectives.
Conduct qualitative and quantitative analyses and present findings using a variety of tools and methods.
Turn complex issues into clear, concise reports and recommendations for diverse audiences.
Analyze multiple data sources to identify trends and develop performance measures.
Support implementation of the Court’s case management system as a subject matter expert and super user.
Develop and monitor performance metrics and dashboards.
Analyze workflows using Lean or similar methodologies to identify gaps, root causes, and opportunities for improvement.
Develop and promote internal controls that standardize practices, ensure data accuracy, improve efficiency, and support compliance with policies and regulations.