Data and Civic Innovation Analyst

City of New York•New York, NY

4d•$90,000 - $100,000

About The Position

The Data and Civic Innovation Analyst will provide critical support across all phases of the New York City Mayor’s Office Innovation Team’s innovation cycle. The analyst will help project leaders and multidisciplinary team members understand complex municipal challenges and test creative, human-centered solutions. The role supports research, analysis, workshop design, rapid prototyping, systems mapping, inter-agency collaboration, performance monitoring, and change management. The Innovation Team works in partnership with the Efficiency Team to help transition tested concepts and prototypes into sustainable operational practices and citywide policies.

Requirements

Bachelor’s degree required.
At least 3 years of professional experience in project management support, policy research, civic innovation, human-centered design, or data analysis in government, nonprofit, or consulting settings.
Proficiency with data analysis and visualization tools such as SQL, Tableau, PowerBI, or R/Python; project management software; user journey mapping tools; and presentation design.
Strong written and verbal communication skills, including experience drafting summaries, slide decks, and project documentation.
Strong organizational skills and the ability to manage multiple tasks, track project milestones, and support cross-functional teams in a fast-paced environment.
Ability to quickly build content knowledge in new policy or operational areas, translate complex issues for diverse audiences, and manage competing priorities.
Empathy when engaging diverse stakeholders, community members, and public sector personnel.
Comfort navigating ambiguity.
A cover letter is required in addition to the resume when applying.

Nice To Haves

A degree in Public Policy, Urban Planning, Business Administration, Design, Social Sciences, Information Systems, or a related field is preferred.

Responsibilities

Maintain project tracking logs; track and report on detailed project plans; and prepare data-driven presentations, reports, and executive summaries for senior internal and external stakeholders.
Provide operational and analytical support for qualitative and quantitative research workstreams, including background research, policy synthesis, and data collection.
Collect, analyze, and visualize quantitative and qualitative data to identify trends, draw actionable insights, and develop data-driven project plans.
Support ideation and co-design workshops by preparing materials, capturing insights, mapping user journeys, synthesizing feedback, and documenting pain points.
Participate in rapid prototyping and testing, including creating low-fidelity prototypes, collecting user feedback, and refining proposed interventions.
Map administrative systems, service delivery workflows, and agency interactions to identify change management needs, operational bottlenecks, and opportunities to streamline processes.
Help drive inter-agency collaboration, build buy-in, identify and mitigate risks, and address execution issues.
Collaborate with the Efficiency Team to gather baseline data, document operational requirements, and support integration and resource optimization.
Support performance monitoring by tracking key metrics and assisting with evaluation of pilot projects and prototype outcomes.
Assist with change management efforts so agency partners can build capacity and adapt internal processes for long-term adoption of new workflows.