Data and Civic Innovation Analyst

City of New York•New York City, NY

About The Position

The Data and Civic Innovation Analyst will support all phases of the Innovation Team’s work within the New York City Mayor’s Office of the First Deputy. The role supports project leaders and multidisciplinary teams in understanding complex municipal challenges and testing creative, human-centered solutions. The Innovation Team maps systems, identifies pain points, conducts research and user engagement, and prototypes interventions, working with the Efficiency Team to help integrate and scale tested solutions across city agencies. The analyst provides operational, research, data, project-tracking, workshop, prototyping, and performance-monitoring support. The role also contributes to inter-agency collaboration and change management so that successful approaches can be adopted as sustainable operational practices and policies.

Requirements

Bachelor’s degree required.
At least 3 years of professional experience in project management support, policy research, civic innovation, human-centered design, or data analysis in government, nonprofit, or consulting settings.
Proficiency with data analysis and visualization tools, such as SQL, Tableau, Power BI, or R/Python.
Proficiency with project management software, user journey mapping tools, and presentation design.
Strong written and verbal communication skills, including experience drafting summaries, slide decks, and project documentation.
Strong organizational skills and the ability to manage multiple tasks, track milestones, and support cross-functional teams in a fast-paced environment.
Ability to build content knowledge quickly, translate complex issues for diverse audiences, and manage competing priorities.
Ability to engage empathetically with diverse stakeholders, community members, and public sector personnel.
Comfort navigating ambiguity.
A cover letter is required in addition to a resume.
The posting lists qualification pathways that include a baccalaureate degree; an associate degree plus two years of qualifying administrative, analytic, coordinative, supervisory, or liaison experience; a high school diploma or equivalent plus four years of such experience; or a satisfactory equivalent combination of education and experience.

Nice To Haves

A degree in Public Policy, Urban Planning, Business Administration, Design, Social Sciences, Information Systems, or a related field is preferred.

Responsibilities

Maintain project tracking logs; track and report on project plans; and prepare data-driven presentations, reports, and executive summaries for internal and external stakeholders.
Provide operational and analytical support for qualitative and quantitative research, including background research, policy synthesis, and data collection.
Collect, analyze, and visualize qualitative and quantitative data to identify trends, generate actionable insights, and develop data-driven project plans.
Support ideation and co-design workshops by preparing materials, capturing insights, mapping user journeys, synthesizing feedback, and documenting pain points.
Participate in rapid prototyping and testing, including creating low-fidelity prototypes, collecting user feedback, and refining proposed interventions.
Map administrative systems, service delivery workflows, and agency interactions to identify change-management needs, operational bottlenecks, and opportunities to streamline processes.
Help drive inter-agency collaboration, build buy-in, identify and mitigate risks, and address execution issues.
Work with the Efficiency Team to gather baseline data, document operational requirements, and support integration and resource optimization.
Support performance monitoring by tracking key metrics and assisting with evaluation of pilot projects and prototype outcomes.
Assist with change-management efforts and help agency partners build capacity and adapt internal processes to support long-term adoption of new workflows.