Data Analytics Project Manager

Ccs•Plano, TX

About The Position

The company is passionate about CX. The collective experiences in leadership roles across firms enable CCS to bring passion, perspective, data-driven decision making to guide, advise, and support organizations throughout their CX journey. We are a “people” company. We are a flat organization. We believe the best idea win. We believe in radical truth. We attract strong-minded people with fierce intellect. Mission Statement: CCS is recognized as a leader in the Contact Center space. Our longstanding history and industry-leading position speak to our success in providing CX solutions centered around the leaders in contact center solutions and strategic technology partners that empower organizations to actualize ROI and sustain a truly competitive advantage in a fast-changing CX environment.

Requirements

Bachelor’s degree in data science, Information Systems, Business Analytics, Computer Science OR equivalent work experience.
In total 10+ Years of experience.
AWS or Azure Data certifications.
7-8 years of experience in data wrangling, profiling, testing tools.
7-8 years of experience in some of these technologies: Power BI and/or Tableau, PowerApps, Alteryx and/or KNIME
5-6 years of experience in Cloud platforms: AWS and/or Azure
Proficient in complex SQL and Excel
Exposure to Python or R

Responsibilities

Data Democratization related activities to drive data drivel decision making culture at TMNA
Develop and maintaining interactive dashboards and reports using Power BI, Tableau, and PowerApps
Develop data workflows and automation using Alteryx, KNIME, or similar data analytics tools
Analyze customer behavior, supply chain metrics, and manufacturing KPIs to support operational decision-making
Collaborate cross-functionally with engineering, manufacturing, sales, and digital product teams