Data & Analytics Manager, Data Visualization & Business Intelligence

International Justice Mission•Virginia - Hybrid, VA

1d•Hybrid

About The Position

International Justice Mission (IJM) is seeking a Data & Analytics Manager, Data Visualization and Business Intelligence to evaluate organizational data needs and design, build, maintain, and continuously improve dashboards and other BI products. The role will provide program teams—from project staff to executive leadership—with trusted, decision-ready views of program data drawn from JDS (Salesforce), the Protection Collaborative, and data warehouse applications. It will extend BI support to planning, work closely with Global Technology Solutions (GTS) and Global Programs (GP), train users to read and act on dashboards, direct contracted consultants on dashboard work, and protect sensitive survivor data. The position is hybrid, with onsite work on Tuesdays and Thursdays, for candidates in the Washington, DC area; non-local candidates may work remotely. It reports to the Director, Data & Insights. Current authorization to work in the United States is required, and visa sponsorship is not available now or in the future. The role develops and maintains Tableau dashboards, validates metrics against source systems, documents definitions and data lineage, monitors dashboard performance and usage, translates program and monitoring and evaluation (M&E) indicators into metrics, and develops trend, comparison, and forecasting views. It gathers requirements, manages the BI backlog, coordinates with data engineering and regional and country teams, directs consultants and vendors, and contributes to BI strategy, tool evaluation, user training, data protection, and dashboard governance. IJM seeks a candidate with at least seven years of production BI dashboard experience, advanced Tableau skills, strong SQL, and the ability to translate program data into accessible, role-appropriate visualizations. The candidate should be able to communicate insights clearly, partner across cultures and time zones, manage defined project scopes, train non-technical users, and exercise discretion with sensitive survivor data. A bachelor's degree or equivalent practical experience is required; a master's degree and several other relevant experiences and qualifications are preferred.

Requirements

Bachelor’s degree in data science, statistics, information systems, public policy, international development, or a related field, or equivalent practical experience.
Minimum 7 years of experience designing and delivering BI dashboards in a production environment.
Experience building dashboards for non-technical audiences at multiple organizational levels.
Experience working with Salesforce data and/or a cloud data warehouse.
Experience managing or directing consultants, contractors, or vendors on defined projects.
Excellent written and spoken English.
Advanced Tableau skills, including dashboard design, calculated fields, level-of-detail expressions, parameters, performance tuning, publishing, and permissions, including row-level security, on Tableau Server or Cloud.
Strong SQL and ability to query and shape Salesforce (JDS) data for dashboard use.
Working understanding of Snowflake data warehouse concepts, schemas, querying, and Tableau connections, and ability to build on it with Data Engineering & Systems; hands-on Snowflake experience is not required.
Working knowledge of dimensional data modeling sufficient to specify requirements for data engineers and validate their outputs.
Data visualization design expertise, including producing accessible, color-vision-safe, and mobile-friendly views for different roles.
Ability to translate program and M&E indicators into metrics and analyze trends and change over time.
Practical knowledge of data protection, de-identification, and access-control practices for sensitive data.
Responsible use of AI-assisted tools within IJM’s AI governance guidelines.
Ability to communicate data in plain language to non-technical and cross-cultural audiences.
Service and partnership orientation when working with field, regional, and HQ colleagues across time zones and cultures.
Integrity, discretion, sound judgment, and commitment to protecting sensitive survivor data.
Ability to manage competing priorities and bounded scopes and deliver dependable work on schedule.
Ability to set clear consultant scopes and expectations, provide timely feedback, and hold contracted work to agreed quality and budget.
Commitment to IJM’s mission, values, and culture of spiritual health and integrity; IJM requires employees to practice a mature orthodox Christian faith as defined by the Apostles’ Creed.
Current authorization to work in the United States; visa sponsorship is not available now or in the future.
Successful completion of required background check, police clearance, and reference review processes.

Nice To Haves

Master’s degree.
Preferably, experience with Tableau in a production BI environment.
Hands-on Snowflake experience.
Experience in a nonprofit, international development, monitoring and evaluation, or program-data setting.
Experience training or supporting non-technical users on BI tools or data products.
Tableau certification, such as Certified Data Analyst.
Familiarity with Salesforce data structures and SOQL.
Basic forecasting skills using Tableau, Python, or R.

Responsibilities

Design, build, and maintain Tableau dashboards connected to JDS and any future data warehouse, tailored to the decisions of project officers, portfolio leads, country directors, and executives.
Validate dashboard figures against source systems and document metric definitions and data lineage to ensure published numbers are accurate and reproducible.
Monitor dashboard refresh, performance, and usage, and improve or retire content that does not support decisions.
Work with program and M&E colleagues to translate indicators, including baseline and endline study data, into clear, calculable metrics.
Build trend, comparison, and, over time, forecasting views to support planning.
Gather and prioritize dashboard requirements from users and manage the BI build backlog, including work assigned to contracted consultants.
Work with GTS and the Global Programs Data Engineering & Systems lead to specify data models, access, and refresh needs.
Partner with regional specialists and country-level business analysts to gather local needs and use cases and extend dashboard training through local champions.
Manage contracted consultants and vendors on bounded dashboard projects, including scoping work, directing day-to-day delivery, and reviewing quality against scope and budget.
Coordinate with GTS on licensing, access, and security so dashboards are available to authorized users.
Develop and maintain a BI and visualization roadmap aligned with the Data & Insights vision.
Evaluate emerging BI and visualization tools and recommend options to the Director based on IJM’s needs, security requirements, and budget.
Brief program leaders on dashboard insights and their implications for planning and learning.
Assess dashboard users’ training and development needs and design role-based learning paths for HQ, regional, and country staff.
Create and update dashboard guides, walkthroughs, short videos, and job aids using adult learning principles.
Deliver and coordinate live and virtual dashboard training, onboarding, and office hours across time zones at dashboard launches and releases, beginning with the KPI 3 dashboard.
Evaluate dashboard training through participation, dashboard usage, and user feedback, and improve the training and dashboards accordingly.
Coordinate with Data Engineering and Data Enablement so dashboard training aligns with JDS and Protection Collaborative training.
Establish and maintain dashboard design, accessibility, and branding standards and a shared metric dictionary.
Apply Global Programs data protection and safeguarding requirements to visualizations, including role-based access, de-identification, and small-number suppression.
Draft SOPs for dashboard release, change requests, and maintenance.
Participate in IJM’s community of spiritual formation.