Data Analyst - Customer Operations
About The Position
We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision-making. Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction. You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics. Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready.
Requirements
- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
- Imaginative and pragmatic problem-solvers who want to help make a positive impact with data at UW
- Data enthusiast, possessing curiosity and an inquisitive attitude
- Comfortable with data manipulation, processing and modelling
- Appreciation for self-service analytics and data governance
Responsibilities
- Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
- Build a portfolio of reports and dashboards using Looker Studio
- Ensure business alignment, active adoption and trust in numbers
- Curate trusted data models to enable self service analytics
- Manage the access and distribution of reports
- Adopt best practice data management techniques
- Be accountable for servicing information to our operations managers and team leaders
Benefits
- Competitive salary
- Performance bonus
- Flexible working
- Optional four-day working week
- Work from abroad for up to three weeks, twice every tax year
- 25 days holiday plus bank holidays (increasing with tenure)
- Option to trade up to five days holiday each year
- UW discounts
- Access to 100s of rewards and discounts through Perkbox
- Matched-contribution pension scheme
- Life assurance (up to 4x salary)
- Family-friendly policies
- Flexible benefit allowance for private health insurance, dental insurance, or gym membership
- Eight-week paid sabbatical after four years of service
- Dedicated learning and development budget
- Bi-annual promotion cycles
- Join belonging groups
- Company-wide celebrations
- Hybrid working, with 2 days in the office
- Electric Car salary sacrifice scheme
- Free mortgage advice
- Financial wellbeing tool
- Save as You Earn scheme
- Free Virtual GP
- Gym discounts
- Wellbeing apps
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
