Data Analyst - Customer Operations

Utility Warehouse

13h•Hybrid

About The Position

We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision-making. Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction. You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics. Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready.

Requirements

Solid experience in SQL
Experience with Google BigQuery preferable
Experience working with relational and non-relational data sources
Experience using Google Looker Studio (formerly Data Studio), or similar products
Data visualisation and data storytelling skills
Familiarity with data modelling concepts
Experience of requirements gathering and stakeholder management
Knowledge of Google Sheets
Familiarity with fundamental statistical concepts
Highly diligent with exemplary attention to detail
Strong communicator with ability to articulate complex technical subject matter to non-technical users
Worked with data supporting a Contact Centre operational environment
Imaginative and pragmatic problem-solvers who want to help make a positive impact with data at UW
Data enthusiast, possessing curiosity and an inquisitive attitude and need to be comfortable with data manipulation, processing and modelling
Appreciation for self-service analytics and data governance

Responsibilities

Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
Build a portfolio of reports and dashboards using Looker Studio
Ensure business alignment, active adoption and trust in numbers
Curate trusted data models to enable self service analytics
Manage the access and distribution of reports
Adopt best practice data management techniques
Be accountable for servicing information to our operations managers and team leaders

Benefits

Competitive salary
25 days holiday plus Bank Holidays
Life Insurance up to 4 x your salary
Discounted healthcare and medical cash plans including a free Virtual GP service
Private pension scheme
Share options and Save As You Earn Scheme
A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
Discounts on UW products & services
Access to conferences (e.g. NeurIPS, ICML)
Hybrid working, with 2 days in the office.
Holiday trading- buy & sell up to 5 days holiday each year
Electric Car salary sacrifice scheme through Tusker
Discount on our services and you’ll also get access to 100s of rewards and discounts through Perkbox
A matched contribution pension scheme and life assurance up to 4x your salary.
Free mortgage advice and a financial wellbeing tool.
Save as You Earn scheme.
Family-friendly policies, designed to help you and your family thrive.
Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
Belonging groups that help UW shape an even more inclusive future.
A commitment to helping you develop your career journey through learning, coaching and new experiences