Data Analyst

Goodwill Industries of Houston•Houston, TX

5d•$49,000 - $52,000•Onsite

About The Position

Provides data, reporting, dashboard, and systems support for Workforce Development (WFD) and related mission programs. The role performs routine data validation, reporting, CaseWorthy support, and administrative reporting duties, while taking on intermediate-level system and reporting responsibilities from the Data Systems Manager. Its primary focus areas include Power BI dashboard development and maintenance, CaseWorthy data quality, recurring KPI and grant reporting, routine systems support, and practical improvements to reporting that reduce manual work and improve accuracy. The position bridges program operations and higher-level data systems leadership by translating routine reporting needs into reliable data processes and user-friendly dashboards. The role supports data quality and reporting across CaseWorthy, Goodwill Gateway support files, spreadsheets, dashboards, scorecards, and grant reporting tools. It develops and maintains Power BI reporting tools, provides routine CaseWorthy end-user assistance, helps test and maintain system features, and supports program staff with documentation, training materials, and explanations of reporting results. The position is onsite and may require travel between GWH locations. It reports to the Data Systems Manager and has a stated salary range of $49,000–$52,000.

Requirements

Associate degree in database administration, information systems, data analytics, business administration, or a related field; equivalent professional experience may be considered instead of a degree.
Strong Microsoft Office skills, especially Excel.
Ability to learn database structures, reporting logic, system workflows, and data validation processes.
Excellent written and verbal communication skills, including the ability to communicate data issues clearly to program staff and leadership.
Ability to maintain confidentiality regarding customer, associate, and organizational data.
Ability to prioritize recurring deadlines, ad hoc requests, and time-sensitive reporting needs.
Reliable transportation and ability to work onsite and travel between GWH locations as needed.
Legally authorized to work in the United States without sponsorship for current or future employment.
Ability to sit, stand, bend, and reach, and to lift, push, and pull up to 25 lbs.

Nice To Haves

Bachelor’s degree.
At least two years of relevant experience in data management, reporting, quality assurance, program operations, or database support.
Experience with Power BI, Excel, SQL, Microsoft Fabric, CaseWorthy, or similar reporting and data tools.

Responsibilities

Audit CaseWorthy and related data systems for missing, incomplete, inconsistent, or inaccurate data and coordinate corrections with program staff and management.
Maintain data quality and integrity across CaseWorthy, Goodwill Gateway support files, internal spreadsheets, dashboards, scorecards, and grant reporting tools.
Review data and ensure monthly, quarterly, annual, and ad hoc reports are complete, accurate, and submitted by established deadlines.
Prepare recurring WFD reports, including weekly KPI reports, People Served Reports, ASR-related reports, grant reports, and other assigned data requests.
Track recurring data issues and recommend improvements to reduce repeat corrections and improve reporting accuracy.
Develop, maintain, and refresh Power BI dashboards, scorecards, and visual reporting tools for leadership, program teams, grant reporting, and compliance review.
Build and maintain data models, queries, report logic, filters, and basic validation checks for dashboards and reporting outputs.
Help convert manual spreadsheets and recurring reports into repeatable reporting processes or dashboard views where appropriate.
Troubleshoot routine dashboard refresh issues, data mismatches, broken queries, and reporting inconsistencies, escalating complex issues as needed.
Document dashboard definitions, data sources, refresh schedules, metric logic, and reporting procedures.
Provide routine CaseWorthy end-user support, including troubleshooting basic access, form, report, workflow, and data-entry issues.
Design, test, and run database forms, reports, searches, and basic system tools as assigned by management.
Assist with testing or validation of forms, workflows, reports, dashboards, and system changes before implementation.
Support low-to-moderate-complexity maintenance of lists, forms, permissions, user-facing procedures, and data-entry guidance.
Escalate complex system architecture, integration, security, compliance, or advanced configuration issues to senior systems leadership.
Explain report results, data definitions, dashboard outputs, and correction needs to program staff, managers, and leadership.
Assist in developing user guides, reporting instructions, data-entry reminders, dashboard documentation, and staff-facing training materials.
Help staff build routine proficiency in CaseWorthy, reporting, and data-quality expectations.
Maintain organized records of reports, submission files, source data, corrections, and recurring reporting documentation.
Support routine WFD administrative and data requests and perform other duties as directed by management.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, adaptability, multitasking, and effective collaboration in a fast-paced team environment.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, applicable laws, confidentiality requirements, and housekeeping and safety standards.
Maintain punctuality, professional appearance, and reliable performance of expected duties.