Data Analyst, RCX

Amazon • Bellevue, WA

18h • Onsite

About The Position

We are looking for an experienced Data Analyst to join the Returns Customer Experience team to help unlock insights which take our team to the next level. The ideal candidate will be excited about understanding and implementing new and repeatable processes, while providing data to improve the Returns transportation business. The successful candidate will have strong data mining and modeling skills and is comfortable facilitating ideas and working from concept through to execution. They will partner with various key stakeholders to deep dive into the business challenges and data to identify insights, providing recommendations for process improvement on a globally scalable level. This role requires an individual with excellent analytical abilities as well as strong business acumen.

Requirements

• Bachelor's degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
• Experience performing data analysis using MS Excel and other Microsoft Office tools

Nice To Haves

• Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

Responsibilities

• Retrieving and analyzing data using Excel, SQL, and other data management systems
• Monitoring existing metrics, analyzing data and partnering with internal/external teams to identify process and system improvement opportunities
• Design, develop and maintain scalable, automated, user-friendly systems, reports, or dashboards to enable stakeholders to manage the business and drive effective decisions
• Prepare and deliver business requirements reviews to leadership teams
• Excellent writing skills, to create artifacts easily digestible by business and tech partners.
• Be self-driven, and show ability to deliver on ambiguous projects with incomplete data

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level