Data Analyst

U. • SeaTac, WA

3d

About The Position

The Americas Region Control Tower Data Analyst serves as the central analytical resource supporting strategic customer accounts. The role transforms operational and customer data into actionable insights, drawing on expertise in freight forwarding, logistics operations, data structures, and freight management systems. It monitors KPIs and service performance, identifies trends and exceptions, improves operational visibility and efficiency, and supports process improvement and commercial outcomes. Through close partnership with Corporate Account Managers, Operations, Customer Service, and Executive Leadership, the position strengthens accountability, enhances customer satisfaction, and enables informed decision-making for the company’s largest and most strategic customers.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Analytics, Data Analytics, Information Systems, Business Administration, or a related field; relevant industry experience may be considered in lieu of formal education.
• Minimum 5 years of experience within the freight forwarding, logistics, transportation, or supply chain industry.
• Strong understanding of international freight forwarding processes, transportation networks, shipment lifecycle events, and logistics operational workflows.
• Experience supporting global or regional Control Tower operations.
• Experience within a customer-facing logistics environment.
• SQL and relational database experience.
• Experience integrating data from multiple operating systems and data sources.
• Knowledge of Power BI, Tableau, or other data visualization platforms.
• Experience with process improvement methodologies and supporting strategic account management organizations.
• Microsoft experience, including complex formulas, PivotTables, Power Query, macros, and VBA development.
• Strong understanding of logistics data structures, shipment data, milestone events, and operational KPI reporting.
• Strong organizational skills and ability to manage multiple projects and priorities simultaneously.

Nice To Haves

• SQL.
• Relational databases.
• Power BI.
• Tableau.
• Power Query.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Analytics, Data Analytics, Information Systems, Business Administration, or a related field; relevant industry experience may be considered in lieu of formal education.
• Experience supporting global or regional Control Tower operations or strategic account management organizations.
• Experience in customer-facing logistics environments, integrating data from multiple operating systems and data sources, or using process improvement methodologies.
• Minimum 5 years of experience within the freight forwarding, logistics, transportation, or supply chain industry.
• Strong understanding of international freight forwarding processes, transportation networks, shipment lifecycle events, logistics operational workflows, logistics data structures, shipment data, milestone events, and operational KPI reporting.
• Strong organizational skills and ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Collect, clean, validate, and analyze large datasets from multiple business systems.
• Develop and maintain dashboards, reports, and KPIs using business intelligence tools.
• Monitor business performance and identify trends, risks, and opportunities.
• Partner with stakeholders to understand reporting requirements and translate business needs into analytical solutions.
• Create recurring and ad hoc reports to support strategic and operational decision-making.
• Perform data quality assessments and recommend improvements to data governance processes.
• Conduct quantitative analyses to evaluate sales performance, customer behavior, operational efficiency, and business outcomes.
• Present findings and recommendations to management and executive leadership.
• Support forecasting, planning, and performance measurement initiatives.
• Document reporting processes, data definitions, and analytical methodologies.
• Collaborate with IT and business teams to improve data accessibility and reporting capabilities.

Benefits

• Medical coverage, including prescription benefits, eligible beginning the first month following one month of employment.
• Dental coverage, eligible beginning the first month following one month of employment.
• Vision care, eligible beginning the first month following one month of employment.
• Flexible Spending Accounts (medical, dependent care, and limited purpose).
• Health Savings Account when enrolled in the Cigna High Deductible Health Plan.
• Life insurance, supplemental life insurance, long-term disability coverage, and accidental death and dismemberment coverage.
• Paid time off, accruing from the first day of employment for eligible new hires, subject to the accrual cap.
• Paid holidays.
• 401(k) plan with a current employer match of $0.50 for each employee dollar, subject to the vesting schedule.
• Student loan assistance, subject to eligibility and program conditions.
• Tuition reimbursement, subject to eligibility and program conditions.
• One Wellness Day per year for an annual physical exam, subject to required documentation.
• Voluntary hospital indemnity, accident, and critical illness insurance.
• Commuter benefits for parking and transit.

What This Job Offers

• Job Type: Full-time