Data Analyst (49117)

City Electric Supply•Dallas, TX

7d•Onsite

About The Position

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Requirements

2+ years of experience in a Data Analyst role.
Experience with Power BI and SQL.
IT literate, preferably with the Microsoft Office package.

Nice To Haves

JIRA and AWS Redshift experience is a plus.
Good conversational and stakeholder facing communication skills.
Genuine interest in data and the impact it has on a business.
Positive attitude and self-starter mindset, with strong accountability and a good sense of what professional support looks like.
Ability to manage multiple tickets and priorities simultaneously.

Responsibilities

Serve as first line support for BI tickets, emails, and incidents.
Reply to tickets within 24 hours to maintain open communication.
Design, build, and support Power BI reports for the Wholesale and Inhouse divisions.
Own initial contacts on the BI feedback process and convert IT tickets into feedback requests when raised by the Wholesale division, with senior support as needed.
Accountable for front line BI support and triage, including calling stakeholders to understand issues and guide them through basic troubleshooting.
Pick up minor changes, enhancements, and bug fixes coming in through the BI Support board as part of business as usual work.
Adhere to core SLAs around managing incoming tickets.
Communicate BI support performance to senior team members and speak to outstanding issues in stand-ups.
Identify automations and optimizations to streamline BI support activities.
Work with other IT teams to find answers or redirect support requests where appropriate, both within BI and Analytics teams and across the wider IT function.
Assist with other administrative duties as assigned by the BI Manager when BI support workload is low.

Benefits

Medical, Dental, Vision Insurance.
401(k) company match program.
Telehealth.
Short-term and Long-term disability insurance.
Basic and AD&D Life Insurance paid for by the company.
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
Employee Assistance Program.
Mental, physical, financial wellness.
Auto and Home Insurance discount.
Paid Time Off and 7 paid Holidays.
Paid Pregnancy, Parental, and Adoption Leave programs.
Employee Discount Program.
Training Programs.
Internal growth opportunities in a fast-growing company.