DATA ANALYST

City Electric Supply•Dallas, TX

9d•Onsite

About The Position

City Electric Supply (CES) is a family-owned electrical wholesaler with a global reach and a commitment to personal, neighborhood-level service. For over 65 years, CES has prioritized its 'customer service first' core value, enabling continuous growth while upholding its founding principle of empowering local decision-making. With over 7,400 employees and more than 1,000 branches worldwide, including over 500 in North America, CES aims to expand by 30-35 branches annually, remaining true to its company values. This role is an exciting opportunity for friendly, motivated individuals passionate about customer service to begin a new career.

Requirements

2+ years of experience in a Data Analyst role.
Experience with Power BI and SQL.
IT literate, preferably with the Microsoft Office package.

Nice To Haves

JIRA and AWS Redshift experience is a plus.
Good conversational and stakeholder facing communication skills.
Genuine interest in data and the impact it has on a business.
Positive attitude and self-starter mindset, with strong accountability and a good sense of what professional support looks like.
Ability to manage multiple tickets and priorities simultaneously.

Responsibilities

Serve as first line support for BI tickets, emails, and incidents.
Reply to tickets within 24 hours to maintain open communication.
Design, build, and support Power BI reports for the Wholesale and Inhouse divisions.
Own initial contacts on the BI feedback process and convert IT tickets into feedback requests when raised by the Wholesale division, with senior support as needed.
Accountable for front line BI support and triage, including calling stakeholders to understand issues and guide them through basic troubleshooting.
Pick up minor changes, enhancements, and bug fixes coming in through the BI Support board as part of business as usual work.
Adhere to core SLAs around managing incoming tickets.
Communicate BI support performance to senior team members and speak to outstanding issues in stand-ups.
Identify automations and optimizations to streamline BI support activities.
Work with other IT teams to find answers or redirect support requests where appropriate, both within BI and Analytics teams and across the wider IT function.
Assist with other administrative duties as assigned by the BI Manager when BI support workload is low.

Benefits

Medical, Dental, Vision Insurance.
401(k) company match program.
Telehealth.
Short-term and Long-term disability insurance.
Basic and AD&D Life Insurance paid for by the company.
Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
Employee Assistance Program.
Mental, physical, financial wellness.
Auto and Home Insurance discount.
Paid Time Off and 7 paid Holidays.
Paid Pregnancy, Parental, and Adoption Leave programs.
Employee Discount Program.
Training Programs.
Internal growth opportunities in a fast-growing company.